Citadel Co-ordinator (London)

Job Title: Services Co-ordinator

Reports to: Head of Services

Location: Hybrid (some UK travel)

Hours: 34 per week (consideration will be given to flexible working i.e. 4 days etc.)

Duration: Permanent

Salary: £28,000 - £33,000 depending on experience

Purpose of the role

To support the development and delivery of Lifelites services by co-ordinating the installation of new packages of technology, training and partner engagement.

To support the delivery of Lifelites’ ambitious expansion strategy as part of our 25th anniversary celebrations in 2025 and beyond.

About you

You are a dedicated, organised individual with experience of juggling multiple priorities and varied responsibilities. You are a people person, able to communicate effectively with a range of stakeholders and will be passionate about planning and detail. You will have experience from previous roles and looking to make a difference in the charity sector.

About Lifelites

Lifelites passionately believes that all children with life-limiting conditions and complex disabilities should enjoy a childhood filled with special moments of fun, happiness, and meaningful connections.

By harnessing innovative sensory and assistive technology, we empower children to play, learn, communicate, interact with the world, and create lasting memories with their families.

For nearly 25 years, we have provided cutting-edge technology, training, and ongoing technical support free of charge to children’s hospices in Britain and Ireland, impacting over 12,500 children and their families annually.

Despite advances in clinical care, many children we support are unlikely to recover and may live short, complicated lives. However, our mission is simple and crucial: to help these children live as well as possible, for as long as possible, even into their last days.

Our key aims are to improve health and wellbeing outcomes for the children and families we support by increasing independence, reducing isolation, and improving communication, emotional wellbeing, and family relationships.

Main duties and responsibilities

 Technology provision

-       To co-ordinate the application and consultation process for children’s palliative care services invited to apply for new packages of technology.

-       To create documentation annually to capture all equipment requests, costings and associated partnership agreements.

-       To co-ordinate technology installation schedules and liaise with Lifelites Champions to ensure efficient project delivery.

-       To produce handouts and user guides for installation and ongoing training sessions aligned to Lifelites technology installation schedule.

-       To attend and support the delivery of events, installations and Lifelites functions and represent Lifelites within children’s palliative care settings and forums.

-       To provide administrative support for new technology pilots and other innovation activity.

-       To support the development of Lifelites 25th anniversary activities, which are currently in development.

Learning and development

-       To respond to training requests and co-ordinate installation and ongoing face-to-face training by liaising with Lifelites Champions, Lifelites Trainer and Head of Services to book dates and prepare training itineraries.

-       To co-ordinate Lifelites Super User events including venue bookings, scheduling and training providers.

-       To capture and monitor training feedback and prepare briefings for Head of Services and Trainer.

-       To support the development and implementation of Lifelites e-learning platform, including course modules, interactive learning and activity ideas.

Partner engagement

-       To support ongoing quality improvement by delivering regular account calls, responding to queries and maintaining up to date contact information for Lifelites Champions and other key stakeholders.

-       To co-ordinate monitoring activity with partners including training feedback, annual surveys and case studies.

-       To liaise with the Communications & Marketing Officer to create and publish information relating to services for newsletters and social media.

General

-       To comply with Lifelites policies and procedures at all times.

-       To contribute to and embody Lifelites’ values and workplace culture.

-       To administer the departmental folders on the shared drive.

-       To Provide support and complete minutes in quarterly committee meetings

-       To perform any other duties as required.