Claims Fraud Governance and Controls Analyst

AXA Insurance Central Fraud Team is recruiting a Claims Fraud Governance and Controls Analyst to support governance on our fraud management activities. You’ll ensure that risk management control gaps are minimised by working with our SME, Supplier and counter fraud teams utilising audit outputs, conducting oversight assessments and performing fraud risk analysis to develop our fraud controls.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at an AXA office.

What you’ll be doing:

• Management and utilisation of fraud loss measurement methodologies to assess our paid fraud exposure to drive ongoing continuous improvement in our fraud controls and provide input and guidance to future fraud detection.
• Review, develop, manage, document and testing our fraud control framework supporting both Retail and Commercial SBU and covering both internal and external service areas. 
• Delivery of operational oversight and governance of our key fraud management activities, to include tracking of our KRI’s and reporting on key functional outputs, such as our loading and engagement with industry data sets that our key to fraud management (CUE, IFR, IFI HUB, IFED etc). 
• Ensure that all our fraud management activities are undertaken in a compliant way, and that all relevant business requirements are met and supported, with a direct focus on data privacy and security, to include responsibility for management of our MFDPIA/use case DPIA’s/LIA etc.
• Support and ensure delivery of audit actions emanating from both internal and external audit reviews as part of our continuous development and risk management framework working with the audit and fraud teams across the business.
• Fraud representation and engagement with business risk teams to report and track key fraud risks, undertake mitigation actions and other activity associated with their management and resolution. 
• Support key strategic fraud projects ensuring Governance and fraud risk management is appropriately managed and considered within the design and delivery.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What we’re looking for:

• Application Experience of managing fraud in a claims environment the key types of fraud affecting claims handled across AXA UK.
• Strong awareness of current UK fraud trends, and of fraud prevention/ detection market initiatives.
• Understanding of the risk/internal control framework, how to identify and log risks and manage incidents.
• Excellent interviewing skills and the ability to probe and use productive questioning to establish potential fraud risk.
• Expert knowledge of current legislation including but not limited to GDPR, consumer duty etc.
• Understanding of the claims audit process and methodology.
• Expert knowledge of insurance principles and relevant case law, products, policies and claim’s philosophy.
• Excellent organisation skills and ability to effectively prioritise tasks.
• Ability to influence a wider range of stakeholders, co-ordinate, organise and prioritise.
• Working with people – able to understand, listen, consult and collaborate effectively with others.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

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AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.

At AXA UK, we’re appreciative of the people who work for usus, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary circa £36,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long termlong-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to rianna.caira@axa-uk.co.uk