AddressInterviews for this role will take place in-office on 30th January and 3rd and 4th February. Please only apply if you can make one of these dates, if not, please look out for future start dates.
We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.
We are an innovative insurance company and one of The Sunday Times Best Companies to work for.
We're looking for talented individuals with a keen eye for detail and excellent customer service skills to join our weekend team in our busy Service department as FNOL (First Notification of Loss) handlers. Claims Service sits at the heart of the claims department and it’s where the customer journey begins after an accident.
Cool, calm, and collected, our FNOL teams are the first point of contact for callers in crisis, so having a reassuring, professional and friendly telephone manner is vital to our customers. You will be required to accurately gather as much information about an accident as possible, determine what our stance on liability is and make sure that policy cover applies whilst giving clear and precise information and advice to ensure that expectations are managed right from the start.
After comprehensive training you’ll join an FNOL team and start taking calls and setting up new claims with the help and support of your colleagues. You will offer advice and guidance on additional services and benefits available during the claim process. You'll also benefit from on-going training to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.
It’s a challenging yet rewarding role which can result in a stimulating, ever evolving career within the Admiral Group.
What we expect in return is someone who enjoys responsibility, wants a long-term career in the company, has a good telephone manner, is a team player and is good at serving our customers. We’re looking for bright, proactive people who enjoy sharing ideas and experiences with colleagues, helping us to work in smarter, better ways. If you think you want to help and grow with us and you meet the requirements of this position, then apply now.
These roles will be hybrid and we will require a minimum of one office day a month (usually Saturday), however a lot of our weekend colleagues choose to split their time between office and home working to make the most of the interactive and vibrant office culture we have on the weekend. During your training and probation period it is likely you will be asked to attend the office more frequently to provide you with as much support as possible whilst learning the role.
These positions are on our weekend teams, as a weekend handler you will be working 16 hours per week. Our starting salary is £23,000 (pro rata) and after your first year you would also be eligible to receive up to £3,600 (pro rata) free company shares annually, plus excellent Admiral benefits.
If you are successful and invited to an interview for this role, there will be assessment centres in our Cardiff office on Tuesday 30th January, Saturday 3rd February and Sunday 4th February. During the assessment centre, you will have the opportunity to listen in to calls from our experienced call handlers to help you get a feel for the role and how we service our customers, as well as a short tour of our office to allow you to get a real feel for the Admiral culture.
