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Form of work
SalaryAre you passionate about delivering exceptional customer service and making a positive impact in people's lives? If so, we have the perfect opportunity for you.
As a Home Claims Handler, you'll be at the forefront of ensuring customers receive not just assistance, but an exceptional journey through their claim experiences. If you're ready to turn challenges into victories and be a driving force in our commitment to outstanding service, join us on this exciting adventure.
What you will do in this role
- Accurately register and process new claims, evaluating coverage and determining policy applicability
- Investigate and assess damages, collaborating seamlessly with cross-functional teams
- Ensure high customer satisfaction by discussing claim outcomes effectively
- Build trust with customers throughout the claim journey, providing clarity and confidence
- Identify and address fraudulent claims or those requiring underwriting/technical referrals
- Collaborate with various departments to facilitate seamless claims processing
- Maintain accurate records and achieve key performance indicators
- Rotational shifts Monday to Sunday between 09:00 and 20:00
- Take ownership and make a real impact on the customer journey and claim outcomes
Your qualifications and experience
- Minimum 12 months' claims handling experience in a contact centre environment
- Familiarity with financial regulatory requirements related to insurance claims processing
- Demonstrate a keen eye for detail in evaluating claims and managing financial transactions
- Sound interpersonal, communication and influencing skills
- Strong planning and analytical abilities
- Flexibility in communication, especially in challenging circumstances
What's in it for you
- Competitive salary of £21,757 with opportunities for growth
- Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel.
- A furry friend perk - a subscription to Tails.com for your beloved canine companion.
- Wellbeing support through free access to services that enhance your mental and physical health.
- Comprehensive dental plan and priority access to a private GP
- Be part of delivering world-class service and shaping our claim's philosophy
- Work in an inclusive and collaborative environment
Ready to embark on a rewarding career as a Home Claims Handler? Apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers.
