AddressCustomer Service/Support
Location
Sheffield, United Kingdom
Language
English
Job Advert
Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm.
Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey.
What you’ll do in this role
- Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model
- Accurately registering new claims in line with the circumstances of loss or damage
- Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage
- Discussing the claim outcome with customers effectively and in line with claims processes
- Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes.
- Investigating claims where required including assessing cause and extent of damages or loss
Your qualifications and experience
- At least 12 months’ experience in a senior claims handling role
- Familiarity with financial regulatory requirements related to insurance claims processing
- Demonstrate a keen eye for detail in evaluating claims and managing financial transactions
- Sound interpersonal, planning and analytical skills
- Confident in delivering briefing sessions and analysing data to support operational improvements
- Flexibility in communication, especially in challenging circumstances
What’s in it for you
- Competitive salary of £26,500 with opportunities for growth
- Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel.
- A furry friend perk – a subscription to Tails.com for your beloved canine companion.
- Wellbeing support through free access to services that enhance your mental and physical health.
- Comprehensive dental plan and priority access to a private GP
- Be part of delivering world-class service and shaping our claim's philosophy
- Work in an inclusive and collaborative environment
In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers.
