Claims Handler

Customer Contact Claims Advisor 

Monday - Friday 8am - 5pm / 37.5 hours per week

Full Time - Permanent 

Salary : £23,000 DOE plus benefits

Location: York

Do you want a career within a business that is not driven by profit, but by providing excellent service?

A career within a business that is sustained by a genuine community, with everyone coming together to support each other.

We are searching for a Contact Centre Claims Advisor, to join an outstanding business. Previous customer service experience is desirable but not essential.

If you are hardworking, confident and thrive off a challenge, we want to hear from you.

Contact Centre Claims Advisor Role:

Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment.

• You'll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great experience. 
• Dealing with enquires ranging from hearing loss to hip replacements.
• Authorise claims and support customer enquiries through inbound and outbound calls and emails, ensuring each customer has a great experience.
• Complaints recognised, acknowledged and resolved with an appropriate Member outcome at first point of contact where possible or escalated appropriately.
• The role requires someone with resilience and empathy. Someone who can confidently lead members through services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.
• This role is essential to the successful journey for members and the future of outstanding business.

What we are looking for:

• Excellent telephone manner and an ability to adapt to different situations.
• Enthusiastic, passionate, and positive.
• Self-motivated and resilient.
• Enjoy working to KPI's and take ownership for achieving company objectives.
• Experience of working in a customer service or claims environment.
• Excellent listening and questioning skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure.
• An empathetic and patient approach with the ability to say 'no' in a positive and constructive manner.
• A desire to succeed and a proven ability to deliver results.

Benefits:

• Free corporate cash plan.
• (helps towards Dental, optical and complimentary therapies)
• Unlimited access to £500 refer a friend bonus scheme.
• Opportunity for hybrid working.
• Employee engagement events.
• Access to savings at high street retailers.
• Free onsite car parking.
• Up to 35 days holiday including bank holidays, with the option to buy and sell annual leave.
• Pension with up to 10% employer contributions.
• Excellent training and career progression opportunities.
• Cycle to work scheme.
• Free onsite gym.