Claims Handler

Do you have a passion for customer service?

Want to work for one of the top employers in Harrogate?

Look no further…

We are currently working in partnership with an ever-growing insurance firm based in the Harrogate area looking for a Claims handler to join the team.

In your role you will be working closely with the sales and operations team to ensure that clients receive the best service following a claim.

Working 35 hours a week Monday to Friday 9-5pm. Paying £25,000-30,000 depending on experience.

What you will be doing;

• Proactively managing a motor case load ensuring correct cover is in place
• Processing claims information within agreed SLAs
• Reviewing liability
• Liaising with customers and insurers keeping all parties updated
• Negotiating settlements
• Carrying out all other claim related duties until settlement of the claim

Skillset needed:

• At least 2 years’ experience in a customer facing environment, heavily beneficial if this is in the insurance sector.
• Excellent customer service skills/telephone manner
• Experience of phone work/administrative work
• Strong verbal and written communication
• Able to multi-task.
• Drive to achieve KPI’s and SLA’s.
• Possess excellent communication skills, both verbal and written.

What’s in it for you?

• Very competitive salary and benefit package.
• Fantastic company feel with a great retention rate.
• 25 days holiday plus bank holidays.
• Enhanced pension scheme.
• Social environment with many events throughout the year.
• Development opportunities.

This is an excellent opportunity to work within a friendly and busy team for a great company, so don't hesitate in applying.