Claims Operations Data Analyst

Claims Operations Data Analyst

London

Negotiable Salary + Excellent Benefits

We are proud to partner with an exciting, growing and dynamic Lloyd's Syndicate to recruit a Claims Operations Data Analyst, responsible for absorbing various streams of data, delivering analysis on claims performance, as well as handling day to day operational tasks.

There is a highly attractive salary, bonus and benefits on offer with this role, and full transparency on this will be given during your first consultation with the managing consultant.

Key Responsibilities

• Producing daily / weekly / monthly / quarterly MI reports and dashboards.
• Driving the performance of the Claims team, ensuring the good health of the function through data analytics, MI, SLAs and KPIs.
• Absorbing various streams of data to incorporate into high level analysis, through Power BI dashboards.
• Collating data from various teams and sources to include within committee / board / management meetings.
• Assisting with identifying data issues, performing root cause analysis, and providing solutions to improve data integrity and accuracy.
• Making data integrity improvements across Claims, including claims performance packs / dashboards.
• Collating data and monitoring the performance of external third-party providers.
• Developing and maintaining strong relationships with key stakeholders to Claims, Operations, Underwriting, Finance, IT, Compliance, etc.
• Undertaking Claims Operational tasks i.e. static review, peer review, and claims system monitoring.
• Considering the automation of processes and procedures where available, and liaising with relevant stakeholders to act on implementation.
• Paying particular attention to treating customers fairly, with a keen focus on customer outcomes and managing complaints.

Key Requirements

• Experience in a Data Analytics role within the Lloyd's / London Market, including Claims Operations knowledge.
• Excellent proficiency with Microsoft Excel, Power BI and other core business systems, as well as strong presentation skills.
• Experience with co-ordination, reporting and management of large CAT events.
• Awareness of regulatory requirements around claims management in the London (re)insurance market, including delegated authorities.
• Strong knowledge of key business systems and processes within the Lloyd’s / London Market, and the legal system in England & Wales / USA.
• Excellent communication skills, including the ability to effectively influence internal and external stakeholders.

Keywords: Claims Operations Analyst; Data Analyst; Claims Data Analyst; Data Analytics; Power BI; Lloyd's Market; London Market; Lloyd's Syndicate

We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information - www.claimsrecruitment.co.uk