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Salary| Salary £33,945-£38,225 Per annum | Permanent, Full Time, 37 hours per week |
this role is not open to international sponsorship
Facilities Management Cleaning Operations Manager
LCC Facilities Management Service has a new opportunity for an experienced Operations Manager to join our Building Cleaning team to work with existing Operations Managers sharing responsibility for day-to-day operational management and forward planning of the cleaning service and provide support to the senior Facilities Manager Building Cleaning.
The team is responsible for delivering a high-quality cleaning service to over 300 locations in Lancashire through a range of internal and external cleaning contracts.
The post holder will report to the Facilities Manager Building Cleaning and have line management responsibility for Cleaning Area Coordinators and Business Support Officers, with a key responsibility for ensuring the optimum operational performance of a large cleaning workforce. Key elements of the role include:
- To manage the staff resources allocated to the team and be able to use judgment to deal with daily unforeseen problems with limited guidance, within established policies and procedures.
- Manage the performance of staff and fulfilment of resource planning, for example recruitment, work task management, quality management, absence management and personnel related issues.
- Contribute to the continuous improvement and regular review of procedures and processes to support the effectiveness of the operational management of the service, including monitoring of customer satisfaction levels, analysis and improvement in procurement processes and a commitment to delivery of a high-quality standard of cleaning.
- Assist in service development which will provide positive, effective improvements and innovations that will help the service run more productively.
- Provide management guidance and support for the operational delivery teams on all aspects of cleaning service delivery and guidance on complex issues in relation to safe systems of work and managing risks, and to ensure staff training is maintained.
- Provide up to date service delivery performance information evidencing performance against KPIs and SLAs in place with both internal and external clients.
- Maintain ISO 9001 accreditation ensuring the team fully adheres to all procedures, is well prepared for internal and external audit, and maintains legislative Health and Safety requirements. This also includes ensuring the team is fully compliant with all requirements of Care Quality Commission inspection in LCC Care Home establishments.
- Have regular contact with 3 rd party suppliers and review of suppliers with regular quality checks.
- Applicants are required to demonstrate how they meet the criteria and provide evidence of work experience relevant to the 'key elements of the role' as above, and as set out in the role profile and person specification attached.
- Whilst experience of working in the cleaning industry is desirable, applicants with relevant operational management experience in a similar demanding, high turnover environment is essential.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Job Description and Person Specification
