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SalaryJOB DESCRIPTION
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
ABOUT THE TEAM
Are you looking for a role where you will be building trusting professional relationships and connecting with both external and internal clients? Then join our team!
As a Client Account Services - Senior Associate in the Service Delivery Team, you will be managing advanced client onboarding, guiding clients through market entry requirements to enable trading, managing market renewals and client restructures. You will become a subject matter expert and solve complex client queries by consulting both internal and external stakeholders to deliver client outcomes in an efficient and timely manner.
Job responsibilities
- Leads the end-to-end account activities including fund launches, closures, mergers, and remediations within service level agreements
- Delivers the end-to-end market account opening process for clients and provide guidance to clients on market entry requirements
- Develops strong working relationships with key internal partners to provide seamless client delivery with focus on quality, efficiency and timeliness using tools such as Xceptor
- Identifies and executes process improvements, including opportunities to eliminate manual processes by leveraging digital tools. Provide support on key process and technology initiatives
- Engages, educates, and openly communicates with clients, establishing confidence and trust in order to enhance clients’ experiences and relationships
- Raises early escalations, daily health check (DHC’s) or Action Plans where required. Owns issue management, tracking and presents to senior management through to closure
- Finds opportunities to improve overall client experience, maintains green client satisfaction ratings or implements appropriate actions to ensure path to green
- Follows department procedures and protocols in every instance, is responsible for designing or has input into the creation of new systems and procedures
- Leads some highly complex non BAU tasks such as projects, innovation or automation initiatives. Understands the benefits to the customer, CAS or JPM
- Demonstrates excellent verbal and written communication skills and a positive attitude coupled with an assertive but professional approach to escalation, prioritization and problem solving
- Demonstrates great teamwork and valuable collaboration skills within a fast-paced working environment
- Sustains a responsibility for data integrity, quality control checks and processes whilst maintaining clients’ profiles
Required qualifications, capabilities, and skills
- Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks.
- Building teamwork through collaboration, leadership, management, people development and coaching
- Ability to identify and drive change, automation, efficiency and improvement
- Ability to demonstrate flexibility and operate in a changeable environment
- Excellent analytical and research skills, detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution within a timely manner
- Strong verbal and written communication skills with ability to influence others
- Client relationship management in a corporate environment
Preferred qualifications, skills and capabilities
- Corporate banking industry knowledge, preferably within Custody
- Experience managing global relationships
- Custody workflow, processes and procedures knowledge
- Capacity to work Sun to Thur work pattern if required
- Arabic or Afrikaans language skills an advantage
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
