AddressYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
An exciting and rewarding career in Commercial Client Management, representing the Amex brand. This role is within our Corporate Mid Market team. The successful candidate will be expected to drive profitable growth, retention and customer engagement across a portfolio of existing Mid Market customers, using strong sales and relationship management skills. The core strategy of the team is to strategically grow our Customer base, deepen our Customer engagement, expand our relationships and protect our Customers and our Business.
The Corporate MM segment continues to be a key growth engine and critical part of American Express Commercial UK Card Services. The role is telephone based and follow a hybrid office working model.
Key Responsibilities
- Transform relationships with customers to achieve profitable growth and retention
- Develop and execute portfolio strategies for differentiated treatment and account prioritisation aligned with our trigger based approach
- Creating and executing account strategies to uncover opportunities, whilst acting on threats and risks to maintain and grow the American Express relationship
- Proactively manage an effective sales pipeline, identify and prioritise opportunities that support goal achievement
- Challenging Customers existing processes and to recommend Amex solutions to help Customers achieve their goals
- Ensuring Customers are supported to self-service so the successful candidate can focus on strategic activities
- Effectively deploy Amex global, regional and/or local data, resources and tools to deliver value, grow profitable charge volume and deepen client relationships
- Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders both internally and externally with a clear focus on executing growth and retention activities
- Ensures premium value is delivered that aligns with clients goals, delivers a positive customer experience and achieves customer advocacy Doing Business the right way to ensure we meet our regulatory requirements
Key Skills:
- Sales experience a must (preferably in a B2B environment)
- Customer focused
- Results driven
- Resilient in the face of adversity
- Excellent verbal and written communication skills
- Ability to influence, persuade and challenge the status quo
- Experience of working and thriving in a fast paced environment
- Ability to manage a demanding workload with short timelines and under pressure
- Strong time management skills
- Strong collaborator to be able to partner with stakeholders to achieve goals
- Team player
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
