Client Director

The Client Director is responsible for managing client success and business growth through strategic solutioning at the client level. Holding overall accountability for the client P&L and achievement of SLAs, you will develop strong client relationships and collaborate with internal teams to ensure seamless service delivery to clients and provide guidance, support, and mentorship to the recruitment and delivery teams. . You will monitor and report on key performance metrics related to client delivery which will include tracking client satisfaction, revenue targets, client retention rates, and other relevant metrics to assess performance and identify areas for improvement.

Key Responsibilities

• Responsible for overall delivery of the workforce solution to the client, proactively designing, planning and implementing appropriate solutions to deliver against the client's needs.
• Building and maintaining strong relationships with clients is a primary responsibility. This involves understanding their needs, objectives, and challenges, and providing personalised service and support
• Responsible for team management including performance, development, training, career conversations, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team
• Handles complex client situations effectively using negotiation to facilitate a 'win-win' situation.
• Manages conflict and deals with escalations, controlling performance and discipline issues effectively and earn the respect of those around you
• Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
• Responsible for maintaining account information including organisational structures, business plans and recruitment plans.
• Accountable for client P&L and for achieving and meeting SLA's and KPI's as agreed with the client through effective sourcing strategies to achieve high quality and maximising self-fill.

Accountability - Accountable for client results, which significantly contribute to the brand performance. Full people management accountability for hiring, exiting and pay

Interaction - Tailoring interactions to the specific needs and preferences of each client, ensuring a personalised and customised approach. Coveys complex information often requiring persuasion, making recommendations to sell their ideas or services

Impact - Translates client vision into plans for the delivery of workforce solutions and guides their execution, significantly impacting the key client results.

Problem Solving - Resolves complex issues which may need conceptual thinking to understand the issues and their implications. Solutions may need to be devised based on limited information requiring a longer term view and considering multiple perspectives.

Knowledge and Application - In depth knowledge of the industry trends, market dynamics and competitive landscape and the ability to identify new business opportunities within existing client accounts. Guides development of new policies and ideas across the business partner teams

Success Measures

• All SLAs met
• Client P&L targets met
• Excellent relationships with clients and stakeholders
• Successful collaboration and teamwork
• Retention and business growth of client
• Adopt continuous improvement methodologies and framework to drive productivity and efficiencies, sharing best practices to better solve client problems
• Problems and issues resolved efficiently and effectively
• Role models and creates positive influence in leading the team culture and driving performance to meet and where possible exceed client expectations
• ManpowerGroup's Standards adhered to at all times

Skills and Experiences

• Knowledge of industry trends, market dynamics, and competitive landscape. Industry-specific experience and expertise are highly valued.
• Prior experience in client management or account management is essential
• Experience in leading and managing teams, setting strategic direction, and driving results through effective coaching, people management and leadership
• Experience managing senior stakeholders through various communication methods
• Ability to negotiate with and influence key decision makers
• Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
• Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
• Target driven and results focused
• Experience of managing complex situations through to resolution
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
• Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
• Highly self-motivated and able to self-manage