Client Relationship Manager

Client Relationship Manager

An opportunity has arisen for an experienced Client Relationship Manager, to join one of the leading award bodies for land-based industries.

This is a Full-Time, Permanent Position – Working from Home (Homebased working from Northern Ireland)

Working Hours: 37.5 Hours per week (flexible working hours)

With a salary of £27,000 per annum.

Occasional travel across Ireland may be required to support events or business development activity.

Job Purpose:

You will be responsible for managing a network of Providers and Instructors, ensuring appropriate quality of delivery to maximise sales of the company products.

Essential Criteria:

• Previous Business Development Manager experience within a similar role.
• Educated to degree level.
• IT proficient with the use of using Microsoft Packages – to include Excel, Word, and PowerPoint.
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
• Understanding and experience of good practice in customer account management.
• Demonstrable experience of forging strong relationships with existing customers and driving loyalty and sales.
• Ability to manage and prioritise a busy workload while adhering to deadlines.
• Good organisational and problem-solving skills.
• Ability to work on your own initiative.
• Able to drive/have access to a car.

Desirable Criteria:

• Ability to use bespoke IT systems.
• Experience of working cross functionally across a business.

Main Duties and Responsibilities:

• Provide effective account management to Providers based across Ireland.
• Generate income from the sale of products and services.
• Ensure that Providers have a good knowledge of products and understand the benefit of using same.
• Act as the first point of contact to manage and resolve enquiries effectively and efficiently.
• Provide support to Providers regarding using Quartzweb to support booking and learner achievement of training and qualifications.
• Working closely with the Director to understand the potential market for the company products across Ireland, based on engagement with Providers.
• In conjunction with the Director, identify gaps in Provider coverage and recruit new providers to fill the gaps.
• Based on engagement with Providers, identify gaps in their instructor’s skills and/or the skills in the network of Freelance Instructors.
• Engage with Freelance Instructors regarding the addition of skills to supplement their current offering.
• Undertake Quality Assurance visits to ensure Providers maintain the standard, in line with company requirements.
• Undertake observations of Instructors during the delivery of training.
• Support with secretariat duties, as required.
• Support project work carried out, as required.
• Support any additional industry programmes, as required.
• Support with arrangements for promotional activity, such as shows/events, including attendance at same.
• Support with the development of material for social media.
• Undertake any other tasks, as required.