Client Service Advisor - Hsbc Innovation Banking

Who is HSBC Innovation Banking?
We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO.

Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them and everything in between. Here’s to never standing still. We're proud to accelerate growth for tech and life science businesses, create meaningful connections and open a world of global opportunity for entrepreneurs and investors alike.

The Team:
Client Service Advisors (CSA) serve as the primary contact for telephone and email requests including technical support for HSBC Innovation Banking clients relating to Cash Management and Debit/Charge Card related products.

The Role: 
CSAs have to demonstrate experience in the ability to identify and resolve client problems/issues, and product and service issues components in this role.  

Responsibilities
Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
Provide real-time technical support, to our clients, for all the HSBC Innovation Banking online payment and card channels.
Form strong client relationships through regular verbal communication, understanding our client’s business and priorities.
Dealing with the complaints team of any customer driven complaint received.

The Expertise you have:
Strong experience in banking or card operations, or a prior client facing role.
An understanding of cash management, payment clearings and/or corporate card programs.
Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally.

Standard Hours: 9.00pm – 6.00pm (40 hours per week)

Equal Employment Opportunity
HSBC Innovation Banking is an equal opportunities employer. If you need adjustments for any part of the recruitment process, please contact us at hinv.ta@hsbc.com