Address We are currently searching for a Client Service Executive to join our Client Management team in London.
Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares. Full training provided to give you the skills required to successfully navigate our award winning platform for our clients.
*** Please note that we operate onsite working during 5 days per week (day time shifts only) in our London office near Liverpool Street ***
Team shift patterns are Monday to Friday;
- 7:30am - 4:30pm - onsite
- 8am - 5pm - onsite
- 9am - 6pm - onsite
- 11am - 8pm - work from home
- 2pm - 10pm - work from home
ROLE AND RESPONSIBILITIES
- Provide high calibre client service to ensure a positive client experience;
- Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education;
- Proactively respond to and manage inbound client queries professionally and efficiently;
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service;
- Monitor competitor companies within related markets and apply insights to help CMC continuously improve;
- Keep abreast of global and economic news in order to provide execution trading support to clients;
- Act as a brand ambassador in all client interactions;
- Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training;
- When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets;
- Take all reasonable steps to ensure appropriate confidentiality;
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.
KEY SKILLS AND EXPERIENCE
- Demonstrates passion and enthusiasm to work within the investment market
- Operates with integrity and a highly client centric mind-set
- Excellent verbal and written communication skills
- Ability to work effectively as part of a team
- Intermediate knowledge/experience of financial markets
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
