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Form of work
SalaryTo support the Operations Team with administration duties to aid the smooth running of our cleaning contracts providing excellent customer service to our Clients, through ownership for their support requirements from Mobilisation to Contract end.
Your duties would include but are not limited to:
- To be responsible for the administration of and support to the operations teams
- To manage communications, or instructions concerning the portfolio in accordance with company procedures
- To respond to all enquiries efficiently and in a friendly, bright, positive manner
- To deal with incoming emails efficiently and advise the sender of the proposed action
- To liaise and support the Contract Managers daily
- To record and follow up any issues that may arise on their portfolio eg invoice queries, stock co-ordination, amendments to cleaning specifications, Service Partner services, cleaning standards etc.
- Be responsible for responding to contacts via the and Clients Help Desks
- To maintain accurate information on the CCF's, complete contract change forms, contract control forms, contract amendments, costing templates, the contract change log, specifications, internal and external credits
- To manage consumables including placing orders and reconciling budgets
- To work within agreed time frames to resolve any issues or complaints
- To ensure the Client SLA's are met on receipt of the proposed action for resolving any issues or complaints either by email or telephone
- To assist and support their portfolio to ensure Client satisfaction
- To complete Key Performance Indicators and a monthly overview for properties within their portfolio as required
- To manage access to their client portal to ensure all appropriate documentation is maintained in the client system folders.
- To arrange for engineers to attend properties to fix and service machinery
- To send quotations at the request of Contract Managers and the Service Delivery Director
- To book in window and periodic cleaning with the Clients Facilities Managers, as required
- To complete purchase orders for any additional items and one-off work
- To assist in other areas of administration as required
- To support and contribute to sustainability and social value projects and initiatives in line with our Planet Mark accreditation and in conjunction with our company values
Full job specification available for shortlisted candidates.
ABOUT YOU
We are looking for:
- High degree of customer service, confidentiality, professionalism with the ability to communicate effectively in all mediums
- Organised, methodical, proactive, problem solver with excellent time management
- Proficient with Microsoft Office 365 package and SharePoint
- Proficient knowledge of Excel with ability to organize, manipulate and present data
- A high standard of verbal and written English (ESOL Level 2 or GCSE A to C grade)
- Ability to communicate advice, instructions and information clearly and concisely
- A collaborative individual who is friendly and an active part of the workspace
- Previous customer service and administration experience is preferred but not essential
Deadline for applications is Monday 12th February 2024.
Our Unique Values & Culture:
They are proud to be an equal opportunities employer. With our values at the core of everything we do, our commitment is to nurture a diverse & inclusive culture. We aim to create better places which begins with our people, we celebrate diversity and want to inspire & support you to achieve your ambitions. If you reflect our values & believe in our purpose, we want to hear from you! All employment decisions are based on business needs, job requirements & individual qualifications. We are united by our values & do not tolerate any form of discrimination or harassment & encourage applicants from all backgrounds & of all ages.
SALARY: £25,000 - £30,000 per annum
WORKING HOURS: 35 hours per week
COMPANY: Global Commercial cleaning business
LOCATION: Greenwich, SE London
BENEFITS: 25 days holiday plus bank holidays, free flu vaccinations, access to our Reward Scheme, Employee Assistance Programme (RISE) and Wellbeing Centre, opportunities to volunteer with the local community, charities and event days, family company, training & development plans
