Clinical Support Manager | North West Ambulance Service Nhs Trust

CLINICAL SUPPORT MANAGER-3 posts – 1 x C&M, 1 x C&L, 1 x GM
As part of the new frontline leadership structure, we are excited to be advertising the post of Clinical Support Manager. This role is a vital part of the area leadership team, answering to the Area Consultant Paramedic, and providing professional and clinical leadership to the Advanced Paramedic Practitioner teams. They will provide welfare support, provide clinical supervision, and undertake people management functions for the two area-based teams of Advanced Paramedic Practitioners (14 staff). They will also undertake clinical time in the Advanced Paramedic Practitioner role, allowing them to maintain their clinical competence and undertake appraisals and clinical supervision for the Advanced Paramedic Practitioners.
The role will also have a key responsibility in delivering on area wider clinical workstreams. They will support the Area Consultant Paramedic with area wide clinical issues and management, especially the coordination of area risk management, the yearly flu campaign, and managing the performance elements of clinical and quality auditing, etc. The Clinical Support Manager may deputise for the Area Consultant Paramedic when they are not available and will have an area wide appreciation of clinical service delivery. They will play a key coordinating role in the development of an area wide clinical and quality improvement plans and linking area priorities with other directorates and business areas.
This role is pivotal to the success of the new frontline leadership model, and we are looking for individuals with a proven track record of people management, experience of working as an advanced practitioner, and the ability to manage competing demands on a day-to-day basis and deliver on longer term project work. This role will work closely with the Area Consultant Paramedic, and the Area Director, and will be an opportunity for someone who has worked at sector level to step up into a post that provides exposure to area wide working as part of their career development. It is essential for this role that the successful candidate has demonstrable experience of working at an advanced practice level, and has a postgraduate academic qualification in advanced practice, or is working towards one.
The Clinical Support Manager will primarily be expected to work Monday to Friday. These roles would not normally attract any unsocial hours, although where there is a need for working unsocial hours (such as to support public holiday working, or in extremis) it would be paid as per Agenda for Change terms and conditions. They will also be entitled to claim unsocial hours for any supervision/mentorship shifts they work alongside their teams during the out of hours period, although this is not expected to be a significant amount of time.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
The role is area based, and the base location has an element of flexibility within the area footprint, although travel across the area will be expected. This role may qualify for a lease car in line with the Trust’s policies.
The assessment centre for this role will take place w/c 15thApril 2024. For further information about the assessment centre process, please contact the Learning and Organisational Development Team (Learning&OD@nwas.nhs.uk).
For more information about the role please contact:
Matt House – Greater Manchester
John Collins – Cheshire and Mersey
Matt Dunn – Cumbria and Lancashire
PLEASE NOTE: this role is only open to staff in the affected groups under the leadership review (SDMR) and all applicants will be cross checked with the list of eligible staff from the following staff groups:
• Operations Managers
• Advanced Paramedics
• Senior Paramedic Team Leaders
• Community Specialist Paramedics
Any applications that do not meet the eligibility criteria will not be processed.
Please ensure that you have fully read the job description and person specification before applying for this role.
This advert closes on Friday 15 Mar 2024