AddressNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-Clinical Support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
Do you appreciate the opportunity of joining a happy and positive team who are seeking someone similar to fit into their 'family'? Are you an experienced administrator who would like a promotion opportunity or do you have the skills and experience already and want an exciting new challenge in a team that is striving for excellence?
This is an exciting opportunity to be part of the dynamic and creative Suffolk Learning Disability & Autism (LD & A) Specialist Service . Admin is a most valued part of the service and integral to a wider group of warm and welcoming 'family' of staff and managers who have been developing the service over the past 2 years and were pleased to recently receive a rating of GOOD by the CQC. The service covers the whole of Suffolk with 3 main community bases in Ipswich, Stowmarket and Bury St Edmunds. There will be some flexibility on choice of base, but the service will require admin cover at the Bury St Edmunds office every Friday, (travel expenses will be reimbursed). Office hours are 9.00 a.m. to 5.00 p.m. The admin team is led and supported by a Business Support Manager.
Main duties of the job
The role is to provide full administrative support to the Learning Disability Liaison Team and the Team Leader including:
- processing incoming referrals,
- typing correspondence and reports,
- preparing agendas and taking minutes at team meetings,
- maintaining and uploading up to date information to the Trust database (full training will be given)
- dealing with telephone queries etc.
There will be a system of cross cover with other Clinical Administrators within the service covering sickness and annual leave. Whilst the work can be challenging, this is an excellent opportunity for the ideal candidate to gain experience within the NHS
Working for our organisation
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Detailed job description and main responsibilities
You should have good communication, inter-personal skills and full commitment to the care and wellbeing of patients. This post requires a confident, level-headed individual who can support a busy service in responding to changing priorities and delivering accurate work within tight deadlines.
As well as having a good standard of education, you should have relevant and recent administration experience as well as good typing skills. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The ability to work on your own initiative and prioritise your own work is required, as is the capacity to be flexible.
Person specification
Qualifactions
Essential criteria
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.
Desirable criteria
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Ability to work with senior members of staff across a large organisation.
- Supervision of staff.
Desirable criteria
- Staff supervision / appraisal process
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures
- Knowledge of medical terminology
Skills
Essential criteria
- Ability to prioritise
- Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Advanced keyboard skills
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
