Colleague Listening And Insights Assistant Manager

End Date
Monday 19 February 2024
Salary Range
£41,292 - £45,880
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of HR policy EITHER as an individual contributor AND/OR through the leadership of a team.
Job Description

• JOB TITLE:Colleague Listening and Insights Assistant Manager
• LOCATION(S): Bristol, Edinburgh, Halifax or Leeds
• HOURS: Full Time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Do you want to be part of an ambitious team that is responsible for transforming our culture, having a deep impact on the way 80,000 colleagues feel about working at LBG? Do you want to help drive a step-change in the analytical capabilities of the Culture Innovation team? If this sounds fun and challenging, come join us on our growth journey!
The Culture Innovation team within People & Places actively gathers and analyses data from colleagues via listening activities to understand their experiences, concerns and suggestions. We then produce a range of insight materials for audiences up to Board level that highlights key trends and themes that promote action and support strategic decision making.
Key Accountabilities

• Using colleague insights data, manage the efficient and effective production of high quality analysis, insights and research, anticipating stakeholder needs. Someone who brings diverse thinking to data and is able to connect the dots between multiple data sources to come up with and test bold hypotheses
• Innovate by looking at new sources of data to unearth insights, developing and improving processes and accelerating analytical output. Someone who brings curiosity to everything they do and can help us redefine what it means to be insight driven
• Collaborate with business units across the bank and contribute to the delivery of reporting and insight to them. Someone collaborative, who is proactive and inclusive, and who thinks differently about where we might look for answers

What will you be doing?

• You’ll work cross-department to support all elements of the colleague research and insight strategy including big-picture analysis and the diligent use of both data and research to create insights
• You’ll build and maintain positive relationships with data partners and other stakeholders to identify data-driven opportunities and challenges
• You’ll support insights gathering by planning and conducting research, building surveys and supporting focus groups
• You’ll understand, articulate and act on the possibilities of technology and data connection to elevate our colleague insights approach, collaborating with internal and external partners to help design and deliver a world-class insight ecosystem.
• You’ll use your initiative to proactively identify insights and tell a compelling story, combining data sources to provide clear actions and strategic recommendations, taking the audience beyond data/information and towards insight and wisdom.
• You’ll take responsibility for analysing Colleague Listening, feedback and HR data to produce insights for management decision-making, including data visualisation.
• You’ll identify opportunities for process improvements in order to enhance analytical output.
• You’ll manage and deliver required outcomes for fulfilling People & Places 'Must Wins', 'Colleague Experiences' and business plans for the Culture Innovation team.
• You’ll invest in the growth of personal capabilities.

What would make you successful in this role?

• Previous experience of working in a commercially focused analytical role
• Ability to manipulate large datasets to provide meaningful insight that will lead the debate on business decisions.
• A keen attention to detail while also understanding the bigger picture
• A proactive approach, keen to go the extra mile to maximise the value and quality of outputs
• An inquisitive mindset and a natural curiosity, eager to explore new ideas and contribute to innovative solutions.
• A collaborative approach, actively engages with stakeholders, contributing to shared goals and successes.

Your background

• Substantial experience with Excel, including formulas and using multiple data sources
• Ability to efficiently communicate data related technical concepts to your peers and stakeholders (with or without technical background) and translate these into business insights
• Storytelling ability to gather relevant data and combine them together to tell a meaningful story
• Experience with data and reporting automation
• Prior experience with a visualization tool (i.e. Tableau, Power BI) is beneficial
• Drive and enthusiasm to deliver at pace and to a high degree of accuracy

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 Days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.