Collections Agent

NHS Shared Business Services is currently seeking experienced Collections Advisors to recover public funding on behalf of dozens of NHS organisations. All whilst providing outstanding customer service via our dedicated phone lines and email inbox. If you have collections experience are confident working at pace within a call centre environment, and want to make a real difference, then this might be the perfect role for you.
We are a Top 20 Great Place to Work in the UK organisation and right at the beginning of a multi-million-pound enterprise transformation project with huge growth and development.
For the right person, this means plenty of opportunity to develop your career and grow your talents as our finance department provides training and development during your employment. We also prioritise building a talent pipeline and promoting talent from within. You will receive a flex fund, a health care cash back plan and up to 35 days holiday plus bank holidays!
The role is based on a hybrid working model, training will be full time in the newly refurbished Leeds office for up to 6 weeks, followed by one day per week after you have settled in. Our modern office environment is close to the White Rose Shopping Centre and offers many benefits including free onsite parking, excellent public transport links and high-tech coffee machines. Other perks include free tea, coffee, and breakfast items (cereals, fruit). The office has an onsite canteen with daily home cooked meals which are subsided by 35%, as well as an outdoor gym and pre organised yoga classes. We really go above and beyond to make sure our staff are looked after!

What you'll be doing:

• Connecting with customers via telephone lines and central collections' mailbox to recover unpaid invoices for various goods and services
• Make sure all customer accounts are thoroughly reviewed to understand the full background of each individual case and updated after each interaction, including notes and status changes
• Resolving queries about invoices and setting up plans for debt repayment
• Assessing each customer’s circumstances to resolve disputes and queries over the phone, resulting in a successful outcome for both parties
• Working towards achieving daily and monthly targets both individually and as a team.
• Identifying and dealing with vulnerable customers

What you’ll bring:

• Experience within the finance sector
• Confidence in having challenging conversations, adhering to our One Call Resolution aim
• Ability to problem-solve a wide range of complex situations
• The ability to multitask and perform to achieve targets

It would be great if you had:

• Good organisation skills, enabling you to work under your own initiative and collectively as a teammate
• Excellent verbal and written communication skills, allowing you to connect clearly with our customers
• A diligent, articulate, and professional manner

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Chloe
Salary: £24,500
Benefits: 25 days annual leave with the choice to buy more days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?