Collections Agent – French SpeakingLocation: CamberleySalary: depending on experienceMy client based in Camberley is entering a period of growth and they are looking for a French speaking Collections Agent to join their team. They are looking for candidates with 3-5 years’ collections experience and you also need to have verbal and written fluency in French due to liaising with customers in French speaking countries.Responsibilities:Creates and enforces the implementation of the company’s credit policy.Conducts credit investigations and collecting delinquent receivables.Analyses delinquent accounts and prepares report on highest risk accounts including recommendations for resolution.Interacts with customers to obtain additional credit information to support credit lines.Reconciles transactions and balances to maintain accurate accounts.Initiates credits and adjustments to customer accounts within company policy limitsCheck for credit viability on requests for extended terms and evaluate various adjustments or exception documents.Submits requests to senior management and supporting documentation for accounts requiring credit lines.Researches and makes decisions on finance charges.Maintains bad debt and bad debt recovery records.Monitors receivables and collections and provides updates of receivables and provides appropriate reporting procedures.Identifies problem accounts and provides regular updates of receivables to management.Negotiates payment programs with delinquent customers.Identifies accounts requiring collection agency or legal action and coordinates collections with third party contractors.Monitors violations of credit policies, provides analysis, conclusion, and recommendations, presents findings to senior management, and suggests actions/penalties to be taken when appropriate.Develops processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implements liens as necessary to major delinquent account as approved.Generates legal documents used in the credit collection function.Person Specifications:Must be fluent, verbal and written, in French.3 to 5 years’ experience and above in similar field.Must have experience in IT Collection environment.Knowledge of required documentation and a thorough knowledge of Lien Laws that govern the transactional relationship between the Customer and the Company.Knowledge of finance, accounting, budgeting, and cost control principlesWorking knowledge of short- and long-term budgeting and forecastingOther Required Skills:Strong communication, interpersonal and leadership skills.Must have excellent negotiation and problem-solving skills.Strong Organizational and Analytical skills.Proficient in Microsoft Office Word and Excel.Strong technical accounting.Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profitPossess integrity, initiative, and commitment