Address
Form of work
SalaryCollections Manager
Remote
Ideal candidate should based from a lending background
About Us
We work hard every day to provide small businesses with fast access to capital. Our dedication to excellence coupled with our advanced technology allow for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.
Our company culture is refreshing! Work hard, have fun, no corporate “BS”, fast-moving, high growth. We are here to provide fulfilling careers, care and be kind to each other, make our customers super-happy! And make a big profit! That’s all that matters, simple.
The Responsibilities
- Monitor and record cancelled direct debit mandates and failed payments.
- Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails.
- Respond to customer queries and requests for information
- Discuss payment holidays and payment plans with customers who are experiencing financial difficulty, requesting appropriate information and documentation to support their situation.
- Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors.
- Input information such as actions taken, payments received, and account changes on our CRM system.
- Provide Management Reports to the CEO.
The Requirements
- Hands-on Collections and Recoveries experience is essential (min of 5 years in Financial Services).
- Strong communicator with clear speech and writing skills.
- Excellent attention to detail.
- Ability to communicate urgency, while working with detailed process requirements.
- Management experience, leading a small team.
- Experience of putting together reports for Senior leaders.
- Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears.
- Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc.
Key Skills
- Excited about the prospect of working for an ambitious and fast growing company.
- Confident about the ultimate value of their decisions.
- Highly organised.
- Active learner.
- Effective team player with the ability to work independently, exercise initiative, and take ownership of projects.
- Commitment to continuous improvement.
- Accountability and pride in their work.
