Collections Team Manager

The role

We are looking for a Collections Team Manager.

The Collections & Recoveries team carry out all debt collection procedures with their own unique approach that is defining the collections culture in the peer-to-business market. This role reports in to the Head of Collections and Recoveries.

Who are we?

Our mission is to build the place where small businesses get the funding they need to win.

We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.

99% of businesses are small businesses! And in most cases aren’t given the finance they need to grow. We’re here to change that because the world needs small business.

Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
• To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com

• And we’re still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.

What will you be doing?

• Manage a key delinquency Collections team and oversee the successful achievement of individual Collections Executives, departmental and business targets ensuring Investor returns are protected

• Team management & development including individual performance management, coaching, progression goals, setting weekly/monthly targets over a broad range of KPI’s from talk time to cash collected and tracking performance against these targets
• Providing team members with regular feedback and holding 1 to 1s, KPI reviews, call shadowing sessions and honing negotiation skills which drive improvements in cure, roll and default rates
• Contributing to the CRL short and long term strategy and process improvements
• Delivery of FC’s training and competence framework to ensure executives are supported and developed to reach their maximum potential and issues of underperformance are identified early and support plans put in place
• Providing a quality orientated, highly borrower focussed service to all internal and external stakeholders which meets all aspects of the Quality Assurance framework.
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

• Experience in leading a team and managing performance in some capacity and an understanding of how to coach, mentor and inspire people from a wide range of backgrounds
• Proven ability in delivering strong performance and always taking ownership for your teams results
• Ability to make and follow through on difficult decisions
• An excellent negotiator with business acumen and commercial awareness
• You know your figures and you are quickly able to analyse and interpret KPI’s
• Being proactive in refining processes and finding smarter ways to work

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

• Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions via Spill and exclusive discounts with Hertility for reproductive health support.
• Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development:Learning allowance and full access to internal Learning platform.
• Lifestyle: Gympass, Electric Car Scheme and more!

Want to Build The Incredible? We’d love to hear from you.