Collections Officer

• Are you currently holding a position in a customer facing environment dealing with debt collection ideally in a housing environment or similar?
• Do you possess understanding and experience in rent arrears, possession action including attending court and evictions?
• Do you have a proven understanding and experience in welfare benefits, universal credit and housing benefit?
• Are you confident in using all Microsoft packages?
• Do you have proven time management, negotiation, and prioritisation skills?
• Have you the ability to work under pressure in a target focused environment?
• Are you a collaborative individual focused on achieving the common goal?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Collections Officer on a fixed term basis at our Westminster Bridge Road offices.

A bit about the role:

As a Collections Officer, you will be the first point of contact for effectively managing tenant arrears with a strong focus on income collection maximisation and customer relations. Exhausting a set of agreed policies and procedures and through using data to ensure the delivery of a rent collection and arrears service which meets targets whilst helping customers to manage debt and sustain their tenancies.. Some of the key results for the role include:

• Maximising cash collection, reducing rent arrears and preventing evictions and thereby sustaining tenancies
• Embodying Peabody’s values and demonstrating excellent customer service
• Adapting to changing internal and external factors and legislation and maximising collaboration with the Financial Inclusion and support teams.

This role will require a minimum of 1 - 2 days in Ealing office.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)
• Up to 30 days’ annual holiday plus bank holidays
• Competitive salaries that are benchmarked regularly against current market rates 
• Two additional paid volunteering days each year 
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Collections Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to victoria.wilson1@peabody.org.uk and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Please note interview will take place week commencing 12th February 2024