Collections Team Manager

The role
We are looking for a Collections Team Manager.
The Collections & Recoveries team carry out all debt collection procedures with their own unique approach that is defining the collections culture in the peer-to-business market. This role reports in to the Head of Collections and Recoveries.
Who are we?
Our mission is to build the place where small businesses get the funding they need to win.
We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.
99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business.
Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://uk/impact
• To see what our customers think, visit our Trustpilot page: https://review/fundingcircle.com
• And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.

What will you be doing?

• Manage a key delinquency Collections team and oversee the successful achievement of individual Collections Executives, departmental and business targets ensuring Investor returns are protected
• Team management & development including individual performance management, coaching, progression goals, setting weekly/monthly targets over a broad range of KPI's from talk time to cash collected and tracking performance against these targets
• Providing team members with regular feedback and holding 1 to 1s, KPI reviews, call shadowing sessions and honing negotiation skills which drive improvements in cure, roll and default rates
• Contributing to the CRL short and long term strategy and process improvements
• Delivery of FC's training and competence framework to ensure executives are supported and developed to reach their maximum potential and issues of underperformance are identified early and support plans put in place
• Providing a quality orientated, highly borrower focussed service to all internal and external stakeholders which meets all aspects of the Quality Assurance framework.
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

Want to see what your team will be doing?! Check out this 'day in the life' video of a Collections Executive: https://watch?v=8pXZpfWqZRA
What we're looking for

• Experience in leading a team and managing performance in some capacity and an understanding of how to coach, mentor and inspire people from a wide range of backgrounds
• Proven ability in delivering strong performance and always taking ownership for your teams results
• Ability to make and follow through on difficult decisions
• An excellent negotiator with business acumen and commercial awareness
• You know your figures and you are quickly able to analyse and interpret KPI's
• Being proactive in refining processes and finding smarter ways to work

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better .
Why join us?
Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
We offer hybrid working, with a blend of 2-3 days either in the office or at home. When you're in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about.
A few highlights:

• Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions via Spill and exclusive discounts with Hertility for reproductive health support.
• Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Learning allowance and full access to internal Learning platform.
• Lifestyle: Gympass, Electric Car Scheme and more!

And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: https://article/10158_the-altfi-awards-2022-here-are-the-winners
Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team!
Want to Build The Incredible? We'd love to hear from you.