Commercial and Operations Manager

An Operations and Commercial Manager at Ian Williams is passionate and people focussed, with demonstrable Commercial and operational aptitude. With a team of up to 40, and contracts value up to £7.5million, the business requires a leader, we are looking for these behaviours and skills to manage our thriving Response repairs and maintenance business in Guildford.
To be successful in the role, you will have a passion for people, ensuring your customers live in a well-maintained home, your team are happy, focused, valued, and invested in so your business maintains a strong and positive reputation due to the successful delivery of our essential repairs’ services, to our housing clients’ residents.
This opportunity would suit someone with strong Commercial and operational acumen, who ideally comes from a Response/ Maintenance background and someone who is unwavering in their commitment to building a collaborative and customer centric relationship with their client.
Benefits:
Be part of our annual company profit share scheme (achieved 8.78% in last FY)
Car allowance of £8,500 OR Company car option with private mileage scheme and fuel card
Let us help you prepare for your future with an enhanced employer pension contribution of up to 10% OR part pay into a savings scheme
Life, Medical and Permanent Health Insurance
Annual leave, plus bank holidays with the option to buy or sell
We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered
Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice.
As Operations and Commercial Manager, you will:
Have full responsibility and accountability for the success of your business, including motivating and supporting your team, managing, and presenting the commercials of your business, developing your business, and building and maintaining a trusting and collaborative client relationship, long-term.
As a manager of the unit, you will take responsibility for the business budget and P&L, working with your commercial team, to ensure you maintain or exceed profit, with a contract value of up to £3m
Develop and nurture your team, identifying talent and drawing on individuals’ skills that will benefit and strengthen the business
Lead through your operational teams. You will have a team of around multi trade and electrical operatives, Contract Managers, Quantity Surveyors and a network for Supervisors/Forepersons all working to drive high levels of productivity and to ensure that work is delivered to a high quality that is in line with KPIs
Apply your interpersonal skills to secure and maintain yours and Ian Williams’ client relationship. You will lead by example to deliver a high-quality service to secure extended business, long term
You will have the tenacity and drive to succeed the targets and expectations of your business to ensure it is always delivering in terms of safety, quality, and time, in a reactive maintenance/ voids environment.
What will you bring as Operations and Commercial Manager?
Significant leadership/management experience in a similar role, ideally obtained from within a responsive/ maintenance contracting environment. However, we are open to considering other transferrable backgrounds from the housing sector or from within a business that provides services that are high volume in nature, with customer satisfaction at the heart of what you do
Experience in contributing to business/operational plans and profit and loss reporting of budgets up to £5 million
Demonstrable ability and experience of managing, motivating, and influencing workforce behaviours and culture
Experience of managing client and contract KPIs to a consistently high level.
Additional benefits:
Annual pay reviews
Enhanced maternity/ paternity pay
Training and career development opportunities tailored to you
Trade discounts from our preferred suppliers
Specsavers vouchers
For information on all other additional benefits, please visit our website.
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.