Commercial Support Executive

Job: Commercial Support Executive

Location: London (Hybrid)

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.

To support our continued growth and exciting plans, we’re looking for a Commercial Support Executive to join our Energy Commercial Team and support the performance of our renewals teams.

The role

This is a fantastic opportunity to join a dynamic, fast-growing business with a focused vision towards delivering the best service to our customers. Reporting to the Digital Renewals Product Manager, you will be an expert with customer data with a keen eye for detail and comfortable working in a fast-paced environment.

You will be a key part of the Energy Commercial Renewals team, working very closely with the Voice & Digital Renewal Managers, Retention Lead and the Major Business sales team. As an important part of the renewals process, you will be working with customer data for Bionic’s renewal customers (100,000+ per year). You will be responsible for the initial stage of digital & voice renewal process, ensuring the accuracy, completeness, and consistency of customer data. You will also create regular reports & daily dashboards to support both the Major Business & Digital Renewals team, performing adhoc reporting where required. This reporting requires pulling raw datasets from Salesforce or Tableau and using it to provide detailed insight for key stakeholders.

Requirements

The day to day

As the Commercial Support Executive your key responsibilities will be:

• Working with large amounts of data, performing regular & timely delivery of data cleanses to ensure accuracy & completeness of our renewals data
• Reporting on business performance as part of regular dashboard reports (Daily, Weekly, Monthly etc.)
• Regularly communicating with internal and external stakeholders/suppliers to report progress/provide data/request portfolios.
• Performance analysis - reporting on key metrics e.g. sales, yield, conversion for Major Business and doing deep-dives into performance data for Digital Renewals
• Assisting Renewals team with operational actions to support daily running of Digital Renewals product
• Supporting with Renewal customer queries/requests
• Working with major business leaders to allocate customers in our renewals pipeline and set targets for agents to ensure budget criteria is met.

About you

• An analytical mindset with very strong attention to detail
• Strong MS Excel skills with the ability to identify and resolve data quality issues
• Experience working with large datasets & manipulating data using pivots & lookups
• Comfortable communicating with internal & external stakeholders, providing regular & clear updates to the business
• Reliable and organized team player that can work well with deadlines

The interview process

• Initial conversation with our Talent Acquisition Team
• 1st stage interview with the Hiring Manager
• 2nd stage interview task-based interview with some of the wider team

Benefits

About Bionic Group

Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work ️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach

Financial wellbeing

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards