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About us:
The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.
Job title: Communications Officer
Location: Rugby (hybrid)
Full time: 37.5 hours
Annual Salary: £26,098
Closing date: 1st February 2024
Interview date: Week commencing 5th February 2024
Job Purpose
Split into two integral parts, this exciting new role is responsible for delivering clear and consistent messaging across the charity’s internal communications channels. Reporting to the Communications Manager, you will play a key role in the charity’s internal communications strategy by ensuring messaging strategies are effective and building strong internal stakeholder relationships to execute campaigns. You will also play a key role in patient communication as well as interviewing patients to further write their stories sensitively (working with the Communications Manager and Press Officer).
Key Responsibilities
- Ensure that staff are informed and engaged in the mission and vision of TAAS
- Develop and deliver consistent, clear messages surrounding charity updates
- Work with the Communications Manager to deliver internal strategies, plans and campaigns to meet charity and project needs.
- Produce internal communications materials across a range of channels, digital, face to face and written, both written and visual materials.
- Develop engaging content for internal communications channels, for the staff newsletter and for corporate emails.
- Work with internal stakeholders to plan and deliver specific internal communications campaigns around key identified topics such as health and wellbeing, EDI etc.
Liaise with former patients who come forward to share their stories and other ambassadors- Interview patients for their stories
- Write engaging and sensitive patient stories for campaigns and other charity marketing and communications
Compliance Responsibilities
All colleagues hold additional responsibilities regarding:
- Health & Safety and Environment.
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
Person Specification
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
- Collaborative approach to achieving departmental and wider organisational objectives
- Passion for the work that TAAS does
- A flexible approach to allow adaptability to the changing needs of the organisation
- Exceptional communication skills, both written and verbal
- Strong networking skills, with an ability to form relationships quickly and maximise their value
- Ability to prioritise and cope with changing deadlines
- Resilient and persuasive with challenging stakeholders
- An understanding and experience within an internal communications role
- Ability to change tone and approach when communicating with patients and their families
- Strong organisational skills to thrive within a fast-paced team
- Appreciation of confidentiality, especially when working with patients and families
Any other information required:
Provide a portfolio showcasing delivery or involvement in previous internal communications campaigns or projects.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.
Department
Marketing
Contract type
Permanent
Hours
37.5
Salary
£26,098
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