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Form of work
SalaryCandidates will be required to work 37.5 hours per week, between 09:00-18:00, Monday to Friday, working hybrid 2-3 days in the office and the remainder from home.
As a Complaint Handler, you will:
- Manage a pipeline of complaint cases relating to mortgage products and working each one to resolution.
- Undertake a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
- Review all of the information regarding each case to reach a fair outcome for the customer.
- Write a detailed final response letter to the customer explaining the outcome clearly.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
- Previous experience within financial services complaints.
- Experience working with mortgage products would be advantageous.
- Strong written communication and excellent attention to detail.
- Organisational skills to manage a pipeline of work and meet deadlines.
To apply for this role as Complaint Handler, please click apply online and upload an updated copy of your CV.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
