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Form of workThe Company
Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff.
The Role:
On their behalf, we are assisting their search for a Complaints Coordinator to join them in their Clifton office on a 12 month fixed term contract. This are looking for a super customer service individual and your role will be for dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.
Responsibilities will include:
- To address and respond to Customer issues
- To deliver an excellent customer service, understanding and empathy to customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution
- Follow up all outstanding remedial works and take appropriate action to ensure work is completed
- Updating database
- Carry out general administrative duties.
The Person:
This role would ideally suit an individual that already has experience in dealing with complaints ideally in a building or facilities or construction environment, however other industries will be considered.
Other skills would be:
- Ability to handle complaints and difficult situations
- Good IT
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Excellent communications skills
- Good team working skills
The Location:
Clifton, Bristol (car parking pass available)
The Salary:
£27-29.000 (this is a 12 month contract)
The Benefits:
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum, Private Healthcare, Company contributory pension scheme, Life assurance - 4 x your annual salary, Sharesave scheme, Cycle to work scheme - up to £3000, Support with a professional membership, Denplan, GymFlex
The Hours:
37.5hr week 8:30-5pm (45 min lunch & earlier finish on Friday)
