Complaints And Service Specialist

Complaints and Service SpecialistNorthamptonCompetitive salary Monday – Friday ACS are proud to be recruiting on behalf of one of the UKs largest home improvement businesses. Our client is looking for an experienced service professional to join their friendly customer relations team in Northampton. They are looking for a polished individual with good communication skills as you will be responsible for managing and resolving complaint escalations.Key Duties: Resolving customer complaints from various channels (written, telephone, social media) within the agreed timescales and standards. Prioritise workload to ensure both individual and company targets are met. Accurately updating of internal customer management systems, ensuring to record all relevant information.Make decisions using experience and judgement and negotiate/agree resolutions.Liaise with external regulatory bodies, when needed to ensure customer issues are resolved fairly and satisfactorily.Communication with colleagues at all levels both internally and externally in a professional manner. The ideal candidate: 6 months experience in Complaint Handling & a minimum of 1 year customer service experienceGood communication skills both written and verbalAn excellent telephone mannerRemains calm and works well under pressureMotivated, and can prioritise tasksPatience and resilience, with proven experience providing a high level of customer careConsistently high levels of accuracy and quality