Complaints Officer

We are seeking a Complaints Officer to join our team.  This is a newly created position within Inclusive Learning Services.

The focus of the post will include:

• Managing and Investigating Stage 1 and Stage 2 Complaints.
• Overseeing Freedom of Information requests, Members Enquiries, Subject Access Requests and general enquiries sent through the LA ‘Contact Us’ portal.
• Identifying complaint trends and key data to assist with the implementation of training and best practice.

Qualification requirements:

• GCSE English and Maths
• You should be educated to degree level, or can demonstrate substantial relevant experience to include a minimum of 5 years’ experience in Children’s Services with a focus on Education Services.

This will be a challenging and rewarding role and you will work with a range of professional colleagues, and it is a role that will develop and adapt over time to meet the needs of the service.

For an information discussion please contact Julie Gill by email at julie_gill@sandwell.gov.uk

Hours

37 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk