Contact Centre Advisor

Contact Centre Advisor required in Bristol.

• Starting salary of £10.42 per hour with £5,000 annual bonus potential.
• 37.5 hour week Monday to Friday with 1 in 4 Saturdays 8:30am - 1:00pm paid additionally at standard rate.

Our client, a large multi-branded car and motorcycle dealer group with over 20+ sites across South West England, are currently looking to recruit a Contact Centre Advisor for their head Contact Centre situated in the Brislington region of Bristol. 
Responsible to the Contact Centre Team Leader and working as part of a friendly team, in this role your responsibilities shall include:

• Provide excellent customer service to all of our client's customers.
• Take inbound/make outbound Service & MOT appointment calls and book any work within workshop diaries.
• Undertake manufacturer campaign calls.
• Carry out follow up/diarised calls for future work identified.
• Contacting and administering online service appointment requests.
• Assist where possible with live chat enquiries.
• Assist with campaign calling.
• Collate all information and bookings accurately.
• Monitor customer feedback and report as required.
• Effectively deal with any complaints.
• Ensure Data Protection/GDPR and confidentiality is maintained at all times.

In order to be eligible you will need to be able to demonstrate good customer service capabilities with a friendly and approachable manner given you shall often be the first point of contact for any customer interacting with our client's business. You will need to be IT literate, be a team player, capable of working towards targets/KPI's, have an attention to detail and be self-driven and reliable. Motor trade experience is non-essential for our client but it would definitely help if you have an interest in anything automotive orientated!
What's in it for you? For your hard work as a Contact Centre Advisor, our client is offering:

• Starting salary of £10.42 per hour
• Access to performance related bonus scheme of an additional £5,000 per annum.
• Overtime paid additionally at standard rate.
• 22 days annual leave plus the 8 bank holidays.
• Workplace pension scheme.
• Cycle to work scheme. 
• Access to further technical training/career development.
• Various additional company benefits such as staff purchase discounts, cycle to work scheme and internal staff competitions.
• 37.5 hour week Monday to Friday on a shift rota (8:00am-4:30pm or 9:30am-6:00pm) with 1 in 4 Saturdays 8:30am-1:00pm paid additionally at standard rate.

If this Contact Centre Advisor vacancy interests you or if you would like to find out about other Motor Trade Jobs in Bristol, please contact Hamish Lowrie at Perfect Placement now!
Our team of Automotive Recruitment Consultants all share a passion for finding our job seekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.