Contact Centre Agent - Hybrid

Lloyd Recruitment Services is thrilled to collaborate with a leading organisation in the search for a dedicated Contact Centre Agent to join their team on a full-time permanent basis. This exciting opportunity offers first-class training and the potential for career progression within the organisation.

As a Contact Centre Agent, you will promote and sell a range of services and products, handle enquiries, and resolve complaints to the highest standards. This role involves providing excellent customer service through inbound calls, outbound calls, email, webchat, and/or social media.

What's in it for you?

• £25,000 - opportunities to quickly earn up to £27k with additional product learning
• 2 days office and 3 days WFH
• Free parking on-site
• 25 days plus bank holiday (buy and sell holiday)
• Lots of discounts across retail and hospitality
• 5 % pension
• World class training and onboarding
• Private medial cover

Key Tasks/Accountabilities:

• Promote and sell services related to insurance products ensuring compliance with all standards
• Undergo training and comply with current and ongoing regulatory requirements
• Continuously learn and develop product knowledge to meet operational requirements
• Provide high-level customer advice and information services to members and potential members, ensuring first-time resolution whenever possible
• Support colleagues through knowledge-sharing in a collaborative environment
• Take ownership of personal development, staying updated on products, services, systems, and procedures
• Assist other sections of the department and represent the organization at outside events as required

Essential Skills & Experience Required:

• Previous experience in customer service/care within a busy call/Contact Centre environment
• Strong communication skills, both verbal and written
• Knowledge of relevant software tools
• Confident, empathetic approach to customer service with the ability to investigate, negotiate, and promote products through various channels
• Adaptability to new systems, changes, and procedures

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services, and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.