Address
Form of work
SalaryContact Centre Operations Manager - Sales
Salary 59,00.00
Permanent
Location: Nottinghamshire - Hybrid
CCA Recruitment are growing their relationship with a well-known insurance company based in Nottinghamshire who are on the look-out for an experienced Operations manager to head one of their sales divisions.
The company thrive themselves on customer service, their Team Leaders need an experienced leadership professional to motivate and develop them in their role, to be hands on with coaching, 1-1s, whilst driving the ongoing change agenda and ensuring compliance at department level.
The ideal candidate for this role will have 5+ years in a Contact Centre Operations role within a sales department, have worked in a FCA regulated environment.
The candidate we are looking for will possess the following -
- Excellent stakeholder engagement and management experience
- An ability to plan strategically, creating a roadmap of operational plans that can drive results.
- An entrepreneurial spirit with a keen eye for opportunity.
- An ethos centred around coaching to drive performance.
- Strong leadership skills and an excellent communicator
- An innovative approach with a focus on best practice
- An ability to translate technical elements of operation to a range of audiences across the
The company are going through a transformational period, the culture is creative, fast moving and very exciting. Customers really are at the heart of everything they do and are on the lookout for someone who is as passionate as they are, to join them on this new chapter.
If this is the role for you, please apply today to find out more information about this exciting opportunity.
