Address
Form of workLearning & Development ManagerLeeds / Hybrid – In the office one/two days a week. Will include occasional travel to their site based in Newcastle.Hours : Mon-Thurs – and Fri 8.30 – 16:30Salary : Up to £48,000 per annum dependant on experienceContract
– PermanentInteraction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working in partnership with our client, who are looking to recruit professional, enthusiastic and driven individuals to join their vibrant and growing teams.They have an exciting opportunity for a Learning& Development Manager to join their team based in Leeds. Our client pride themselves on giving employees the training, support and opportunities they need to grow and develop, encouraging everyone to achieve their full potential.Prepare and implement creative and effective learning strategies and programmes for Advisor levels through to Management within OperationsIdentify training and development needs and design, create and deliver training solutions to meet these requirements.Provide tools and materials to meet the training and development needs of the Operations team.Ensure all employees are supported across the business from induction, to on-the-job development through to leadership capability and ensuring support is provided for all career paths.Key Accountabilities:Formulate, create and deliver high quality training initiatives & modulesModify or create training material to meet specific training needsMonitor existing training material, process and procedures and manuals to ensure they are effective and up-to-date and make updates as necessaryBe involved in the design and implementation of induction training (structure and content) for new employees.Support the creation of a platform for training materials in OperationsSupport and help drive Operations to deliver high performance and quality through training, post training follow up, reviews and feedbackUtilise and liaise third parties to create training materials when requiredKnowledge and skills:· Understanding of the customer lifecycle and interdependencies between Market Operations and interfacing departments.· Non-technical understanding of software interfaces and incident resolution paths· Microsoft Office proficient.· Proven ability to produce accurate work within tight deadlines.· Practical approach to problem solving.· Process improvement methodology expertise is beneficial.· Good knowledge of industry processes particularly the relevant areas of the Licences, UNC, BSC, MRA, DCUSA, SEC, SMICOP and DTC/Xoserve flows is desirable.· Excellent Customer Service skillsExperience:Previous experience in a Training Officer or Training Manager position (min 3-5 years)Experience of delivering high-quality training initiativesExperience of working within an operational environmentExperience of working within the energy industry is desirableProven ability to interact credibly with key stakeholders in the business at all levelsCommercial awareness and a focus on achieving targetsHighly organised and self-motivatedProblem solving and negotiation skillsExcellent written and spoken EnglishExcellent communication skills at all levelsA commitment to developing othersIf this sounds like something that you would be interested in, then please
APPLY NOW! Alternatively please send your CV to
