Operations Performance Manager

Operations Performance Manager 

Reporting to: Head of Operations

Position based: - Hybrid Role 

Salary Band: £32,000– £38,000K per annum 

Hours: Full Time

Holidays: 25 + all bank holidays, Birthday off, Christmas Shopping day 

Benefits: Westfield Health Scheme 

Purpose of the Role:

To lead, inspire, drive, and maintain high performance within the Operational delivery team.

To work across all available funding streams to maximise revenue

To work closely with Quality and Sales to ensure we provide a united approach to all areas of the business 

To ensure all our learners experience an excellent learning journey

To motivate and inspire a team to achieve and exceed targets to deliver the best experience to our learners and clients 

To ensure we are working towards an Ofsted grade 1 in all areas of the business

Key Responsibilities:

• Manage the performance and output of the delivery team, completing monthly 1-1’s, yearly PDR’s and monthly team meetings and development planning to ensure KPI’s are met and achieved 
• Manage the contract performance with stakeholders, representing TTP at regular meetings to discuss the curriculum offer
• To manage and maintain a business target Profit and Loss through budget management
• To manage and monitor monthly outgoings
• To look at skills set within the team and look at new opportunities with the curriculum
• Manage the delivery profiles of the delivery team 
• Create and deliver reports to the Operations Director or MD re performance weekly / monthly 
• Profile achievers to determine future success outcomes and progression opportunities
• Represent Total to external stakeholders as required and attend industry and related events as necessary to meet the needs of the business.
• Develop customer relationships with employers via observational visits with team
• Manage the High Risk and leaver process to ensure minimum leavers/ achievers each week 
• To recruit and build a collaborative working team who have the company values and interests of learners and employers at the forefront of delivery 
• Maintain and regularly update personal knowledge of funding, products, company and all quality processes required to deliver excellent business opportunities.
• Maintain a cost-effective approach ensuring objectives are reached without unnecessary expenditure, manage monthly expenses in line with company policy 
• Complete all necessary reporting to keep line management and the wider business informed of the activities and progress towards business KPI’s 
• Manage and monitor communications with the delivery team 
• To bring an innovative management style to inspire and motivate the team to strive to do their very best. 
• To work closely with all department managers to ensure a cohesive delivery of our services 
• Ensure the team are coached and mentored to be the best they can be 
• To ensure all KPI’s are successfully monitored against operational targets 
• Manage and maintain positive relationship with all areas of the business

Essential Criteria:

• Knowledge, experience and skills required.
• Knowledge of all funding streams – AEB, Apps, Learner loans, Multiply, 
• Proven track record in a similar role/ function
• Knowledge of new EIF Ofsted requirements
• Fully conversant with systems – for example, OneFile and Pics
• A professional appearance and the social skills necessary to deal with a range of clients along with the self-confidence and stature to represent Total at a senior level
• Ability to prioritise and work under pressure with good time management
• Conduct your role in line with the behaviour aligned with our company values
• Comply with and follow all processes within The Safeguarding Policy, ensuring safely of all learners is paramount
• Comply and follow all processes within the Health and Safety Policy
• Comply and follow all processes within the IT Policy and, Data Protection and Information Security Policy
• Promote equal opportunities and recognition of diversity throughout the company
• Ensure the maintenance of confidentially and professionalism at all time
• It is essential that you have a commitment to behave in a way that meets our company values and that places the leaner and their wellbeing at the heart of what you do
• We offer a full induction and training package to our new staff, so you very quickly feel part of the team
• As an essential car user, you must hold a full UK driving licence, be a confident and able driver, have access to your own vehicle and have the right to live and work in the UK (only if appropriate to the role)
• Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If applicable, the successful applicant will be required to undertake an enhanced DBS check, provide satisfactory references, and prove their eligibility to work in the UK E 

Equal Opportunities:

You are unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. 

Total Rewards:

• Total Leave – all staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days 
• 2 Years’ Service – staff who have passed 2 years’ service get an additional 2 days leave 
• 5 Years’ Service – Staff who have passed 5 years’ service get an additional 2 days leave 
• 10 Years’ Service – Staff who have passed 10 years’ service get an additional 2 days leave 
• Total Work Anniversary – Vouchers for colleagues who reach a work anniversary, £10 for every year reached 
• Total Health – Health Insurance all staff have access to the Westfield Health Plan 
• Total Fridays – Early Finish Fridays. On the last Friday of every month staff benefit from a 3pm finish 
• Bright Exchange- Extra discounts and offers through Bright
• Dress Down Fridays – every Friday staff do not need to wear formal work clothes and can donate £1 to our Charity of the Year 
• Buy & Sell- Buy upto 5 days annual leave and sell upto 3. 

If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on