Address
Form of work
SalaryJob Title: Contact Centre Tutor / Trainer
Location: Remote
Salary: £30,000
Type: Full Time, Permanent
Essential Criteria:
- Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or above/equivalent.
- Must have worked within a Call/Contact Centre environment, with experience of delivering on-the-job training for staff.
- Must be comfortable with (and ideally have) experience of online and group-based training delivery.
- Full clean driving licence and own vehicle.
- Must be flexible with travel.
- To deliver accredited pre-employment qualifications in Contact Centre and Customer Service up to Level 2 to learners on a remote basis.
- Managing your diary efficiently to ensure timely assessments and reviews are conducted.
- Embed Maths, English and ICT skills in to your delivery.
- Develop tailored training / workshops and adopt a more personalised approach for individuals requiring more support.
- Organise and maintain documentation on learners' progress.
- Support, advise and motivate learners.
KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days, then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.
