- Be accountable for the delivery and management of clear, concise user interface text, in-product messaging, and associated product documentation
- Coach a team of Content Designers, of varying experience and skillsets, to deliver high-quality content that meets users' needs and aligns with business objectives
- Provide individual career growth and development for all members of the team
- Help the team identify, customize, and apply human-centered design techniques that are relevant to a project's needs
- Prioritize, scope, and coordinate resources to achieve business and project goals within specified constraints
- Help the team balance tactical and strategic priorities, ensuring consistent use of content guidelines and processes
- Lead by example on key projects that require innovative approaches and/or creation of new content patterns or guidelines
- Contribute to on-going efforts to mature and develop content design processes and operations to improve quality and efficiency
- Use customer insights derived from analytics and customer interactions to help inform content designs
- Build credibility, trust, and authority across a network of diverse stakeholders, including global development teams, product managers, customer support, marketing, and localization, and advocate for content design as a driver of business success
- Keep up to date with new tools and technologies in digital content experiences
- Bachelor's degree or equivalent work experience
- 8+ years' experience of content design/interaction design work
- 3+ years' experience of managing content or UX teams to achieve their best performance
- Current portfolio of commercial project work showing human-centered design thinking and content design skills
- Experience of the full content lifecycle and the skills needed across all phases of the lifecycle, from discovery through to archiving
- Excellent ability to distill complex ideas to their essence
- Able to embrace change and help your team do the same
- Experience producing multi-channel content targeted at professional and technical audiences
- Experience with engineering, manufacturing, industrial design, or related systems
- Experience of working with content in design tools, such as Figma
- Experience of GitHub and Markdown authoring, or markup languages such as HTML and XML
- Experience of delivering content for Large Language Models and using Generative AI in content development
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