Contract Management Agent

Murray Myers Recruitment are very pleased to be supporting our client, a leading facilities management company with their recruitment to strengthen the team based in Leeds

To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. To also work as part of the Account team undertaking a range of duties and tasks supporting the direct operational activities of the account and scope of deliveries to ensure all aspects of our planned maintenance are delivered and recorded in line with the contract and also company policies and procedures. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.

Key Tasks:

Contract
• Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
• Forward view of each planned maintenance activity across the account via the CAFM system and ensure this is allocated to the correct resource and booked in with site.
• Ensure relevant RAMs are in place prior to any supplier visit.
• Communicate across multiple stakeholders (Suppliers, Client, and Regional Management) to ensure all services are delivered and met within SLA.
• Participation in the creation of the monthly Management Report for the account
• Liaising with the client regarding payment of invoices
• Helpdesk: including but not limited to; logging, distributing, and closing of reactive calls on desired system.
• Participation in the further development of the existing IT systems to maximize efficiency benefits for the customer and GWS.
• Update labour allocations to ensure accurate client reporting.

Finance
• Support the preparation and delivery of monthly Contract Reviews.
• Co-ordination of the billing application, calculating margins, raising invoices, and submitting to client
• Chasing of debt to keep within contractual terms.
• Creation and review of management reports such as P&L, WOM, Revenue, Debt, OPO's & Exceptional Pool
• Raising Purchase Orders
• Reviewing open Purchase Orders
• Policy and procedure compliance
• Processing supplier invoices and resolving any queries.
• Comprehensive spend tracking.
• Weekly report submission to include WOM, Revenue, Debt, Exceptional Pool and OPO updates.
• Reporting on In Scope and Out of Scope works
• Drive high quality financial performance to influence P&L result.
• Ad-hoc reporting as requested by Business Unit or Business/Finance.

Other
• Obtaining supplier quotes and uploading onto the internal system for client approval
• Updating Portals as and when required
• Constantly improve quality, service, and efficiency.

Training will be given but experience in a customer service fast-paced environment is essential and an interest in learning and developing your account/Contract Management knowledge with the ability to think on your feet and enjoy an environment where everyday is different and be part of a team where you are all working to deliver expectational service within stretching SLA's

Our client has state of the art new offices easily accessible by bus and train and local parking is available at a cost. This role is offered on a hybrid basis after training and this will look like 3 days a week in the office and 2 days a home (anchor Days will be required where the entire team is in the office together) 8am - 5pm Monday to Friday are the standard working hours.

If you are interested and feel that you have the necessary skill level, please reply or make an application asap.
Regards