Contract Manager

Salary: £40,000 - £46,000 + £550 Car Allowance Per Month + 20% Annual Bonus
Location: Ellesmere Port
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
Access to our company pension scheme
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
24 hour access to a virtual GP, 365 days a year, for you and family members in your household
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
Manage contracts within a portfolio, effectively utilising identified resources to ensure they meet or exceed both service delivery and budgetary targets and the requirements in terms of
Contract Profitability
Legislation and Compliance
Corporate and Social Responsibility
Veolia Ethics
Creates a work environment that is safe, open and honest, stimulating, promotes equality of employment, reward and celebrates successes and constructively learns from its mistakes.
Prepare realistic but challenging annual budgets for Contract Portfolio.
Manage actual performance against plan to ensure achievement of annual budget, taking appropriate action where necessary. Using published P&L's.
Ensures open financial and management reporting, ensuring any potential problems are identified early; and therefore allowing corrective action to be put in place.
Promotes the Veolia Quality Management approach (ISO standards) and makes sure it is seen as a tool for continuous improvement and a way of formally capturing & sharing 'best practice'.
Encourages the team to regularly review processes, policies and procedures to ensure that they are responsive to changing business requirements, reflect best practice and are appropriate & practical, submitting 'Opportunity for Improvements' where appropriate.
Ensures a safe working environment, through the pro-active management of Safety, Health and Environment, complying with all legislative, company and client policies, processes and procedures.
Ensures the provision of appropriate resources (Training, PPE, Documentation, Equipment etc.) to ensure compliance to the above.
Ensuring team are competent and actually carry out risk assessments either written or mentally, depending on the situation, for own and others' safety
Encourages team to actively identify and report hazards/ near misses/ accidents.
Targets new opportunities/ additional works, both for their Contract Portfolio, NW region and the wider Veolia business , through regular contact with existing customers, supporting the business development team in 'closing the deal' with the customer.
Understands & promotes the capabilities of Veolia, in a way that reinforces both the Veolia business 'brand'.
Maximises the level of business from a client through integrating themselves into the philosophy & culture of the customer and having an awareness of their business drivers. Thus enabling them to identify and secure additional work or new opportunities, successful re-negotiations of Contract for either their Contract Portfolio or the wider Veolia.
Customer Relationship Management
Maintains regular contact with the customers to ensure continued satisfaction, identifying potential problems early giving the necessary management direction and support to resolve such issues
Understands clients culture, needs, business drivers and and expectations, establishing close working relationships with key stakeholders within these organisations
Carry out Monthly Client service reviews to explain monthly invoice and environmental reports and review and resolve any operational and/or contractual issues
Seek out and deliver innovative solutions to existing customers and support each with a STP document and track all improvements within an innovation tracker . To enhance the customers perception in terms of Veolia bringing both added value and best practice
Contract Delivery
Ensures the organisation discharges all it's obligations as defined in the Contract/ Service Agreement, through:-
Understand the scope of services/ delivery as defined in the contract and communicating these to the appropriate employees
Highlighting and evaluating risks and liabilities, and making contingencies.
Establishing & Reviewing Performance Targets (i.e. KPI's)
Undertaken regular Client Service Reviews
Producing informative, quality and timely customer reports, which are focused on meeting their needs.
Producing informative, quality and timely internal reports, which enable the company to discharge its corporate responsibilities.
All responsibilities are expended on in the Role and Responsibilities document
What we're looking for;
Educated to degree level in a Science, Engineering or Environmental subject
Experience within the waste industry
IOSH Certification
The ability to lead a high performing team
Previous experience dealing with financial performance
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully