Contract Manager - Contract Cleaning

The Opportunity

We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.

We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.

As a result of new mobilisations and continued growth we are looking to strengthen our management teams and are looking for a new Contract Manager in the Cardiff & Bristol areas who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS, IOSH

The Package

£32k basic

Car or Car Allowance

35 days holiday per year (including bank holidays)

Flexible hours

The Territory

Cardiff, Bristol, Gloucester, Bath, Taunton & Swansea

Key Objective of the Role for a Contract Manager

To manage several contracts ensuring the delivery of a consistently high-quality standard of cleaning service which meets the clients satisfaction, whilst meeting the company business needs.

Main Responsibilities of a Contracts Manager

• Contract/Site Management
• The Contracts Manager will ensure the service delivery specification is implemented and adhered to.
• Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
• To ensure all client queries and complaints are dealt within a timely and effective manner.
• Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
• To ensure that the financial performance of each contract is being controlled to the budgeted requirements. This relates to:

(a) Staffing levels and payrates

(b) Materials and equipment

(c) Payroll completion

(d) Plan manning, equipment, and material levels for periodic work.

(e) Other costs such as vehicles etc.

• Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
• To assist the sales team as and when required.
• To ensure adequate supplies are onsite.
• To recruit, induct and train new staff.
• Monitor and review performance of staff, and effectively communicate the company’s required standards to staff.
• To resolve any disciplinary/ grievance matters in line with company policy and procedure.
• To provide guidance, coaching and training to managers and supervisors.
• Ensure that new starter and signing in procedures are adhered to.
• Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, induction, training, and expenses accurately and on time.
• To ensure all management and control systems are adhered to, and that the company is complying with HR, and quality, environmental and health and safety standards.

Why Work for Us

• Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
• Equal Opportunities Employer who promotes diversity.
• Innovative Approach to the Employee Journey
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business