Contract Manager

Job Title: Contract Manager
Locations: Cheltenham, Ipswich, London
Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters:
You will manage the GSS contractual risk, obligations & P&L for a specific account or multiple accounts or a pillar/tower within a very complex contract, ensuring alignment to Global Contract Management transformation, best practices, and frameworks. You will be the point of contact for all contractual topics within your parameter. You will drive growth on the existing contract through effective management of moves adds and changes within your parameter.
What you'll do:

• Ensure the resolution of key high risk contractual issues within your parameter.
• P&L ownership dedicated mid-sized complex contracts or pillars within a very complex contract.
• Accountable for ensuring contracts are effectively utilising the GS Contract Delivery Services to manage low-level contractual activities for them.
• Accountable for Risk & obligation management for parameter of the contract
• Ensuring compliance to all BT governance on contracts
• Customer facing for all contractual related matters.
• Accountable for Organic growth on contracts through change control
• Identifies new sales opportunities for the account and hands these to account management to pursue as required.
• Ensures before contract signature that proposed contractual obligations are achievable.

What you'll bring:

• Ability to use robust data to support analysis and decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate, and presents large volumes of data effectively.
• Ability to review and manage team performance.
• Stakeholder Management: build strong cross-functional relationships.
• Communications skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage, presents business plans, forecasts, and risks to senior internal GS stakeholders with clarity.
• Ability to work under pressure to coordinate the team to deliver timely and consistent outputs.
• Willingness to challenge and do the right thing where required e.g., resolve contractual challenges and disputes.

You may also have:

• Demonstrated knowledge of how to lead and support several teams with a diverse range of functions.
• Possess expert resource and demand management experience and skills, including best-in-class practices.
• Experience working with government.

Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT's D&I manifesto by searching on our website.
What's in it for you:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don't worry - we'd still love you to apply!
Why this job matters
The Commercial Specialist executes a range of workstreams in delivering large and complex commercial and contract processes, managing and monitoring major deals across the BT Group's services and product portfolio, managing risk and controlling cost.
What you'll be doing
1. Drives successful outcomes through partnering alongside customers and sales teams on contracts.
2. Contributes to structure development for large, complex opportunities.
3. Manages the P&L for specific contract sizes featuring a significant amount of complexity.
4. Leads stakeholders in the resolution of high-risk contact related issues and challenges.
5. Contributes to and influences growth opportunities through effective contract management and contract quality management.
6. Identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns.
7. Mentors other professionals in team, helping to improve the team's abilities by acting as a technical resource.
8. Champions, continuously develops and shares with team knowledge on emerging trends and changes in the commercial environment.
The skills you'll need
Commercial Management
Regulatory Compliance
Relationship Building
Cost Optimisation
Problem Solving
Service Level Agreement Management
Risk Management
Commercial Strategy
Contract Management
Negotiation
Commercial Acumen
Strategic Planning
Data Analysis
Bid Management
P&L
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.