Contract Specialist

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! We are looking for a Contract Specialist to join our team based Solihull.

Here's what you'll be doing

The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

We have an exciting opportunity for a Contract Specialist to join our Contract & Performance team. For this role you will be responsible for the relationship and overall performance management of E.ON Industrial and Commercial (I&C) IT Partners and Suppliers, maximising the value of the services delivered in a complex eco system environment, supporting Service Operations and both the Change Management and Digital Data & Technology areas. This role is based in Solihull, with hybrid working.

Key responsibilities

• Maintain and publish the central repository for all reporting on Partner and Supplier performance against service metrics working with them and Service Operations area to ensure consistency in reporting.
• Responsible for driving performance and service improvement plans specific to the relevant Partners and Suppliers.
• Manage the escalation of under-performance, remediation, and contingent measures through formal governance bodies.
• Responsible for reporting on the I&C IT contract renewal position, to ensure contracts and licenses are assessed and renegotiated in a timely manner; to avoid adverse impact to the operational business.
• Accountable for the overall operational governance, their alignment to service demand and their integration with other internal and external service providers.
• Working with the Partners and Suppliers and Service Operations team contribute to strategic direction for service measurement and SLA/KPI regimes for all providers to E.ON I&C.
• Ensure that all services are clearly defined and implemented within a strategy that aligns with E.ON I&C business objectives and outcomes and the service delivery framework.
• Ensure changes, releases and projects are assessed for their impact on other services by Partner and Supplier representatives through the appropriate governance forums.

What we need from you

• Experience in managing a function involving comprehensive managed services.
• Detailed knowledge and experience of managing Global 3rd Party Suppliers, driving high performance delivery.
• Demonstrable experience of successfully managing SLA / KPI performance.
• Commercial, Contract and Supplier Performance Management experience.
• Awareness of IT contracts and commercial models.
• Understanding of how IT services support the key business processes.

It would be great if you had

• Knowledge of Outsourcing / Global Delivery methodologies.
• Industry knowledge and experience or understanding of the structure and organisation of utilities and their core activities.

Here’s what you need to know

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.