Contract Support Advisor

Are you a detail-oriented individual looking for a new challenge? We are seeking a proactive professional to join a leading client of ours.

We have an incredible opportunity for you to join a globally renowned company as a Contract Support Advisor, working with a variety of clients across the UK market. If you are customer focused with strong administrative skills, we invite you to apply for this amazing opportunity!

The ideal candidate will have previous customer service/sales experience, with an administration background delivering excellent customer service to both internal and external customers.  You will be establishing our customers’ needs and handing objections to secure renewal of existing contracts, therefore strong commercial awareness and a proven record in contract retention and negotiation skills will be essential.  

The company boasts a leading package which includes: 26 days annual leave entitlement + bank holidays + Great pension scheme with 11% employer contribution, income protection, health care scheme and reward packages.

Location: Birmingham

Salary: £28,000 + £3,000 OTE

Office hours: Monday to Friday (08:30 – 5pm office based)

Full time, permanent opportunity

Main Duties and Responsibilities:

• Assisting the Contract Managers to stabilise the Contract Base and increase where possible.
• To maintain the Contract Database entering new Service Agreements, raising preventative visits, invoicing and providing confirmation to customers.
• Contract renewals
• Contract negotiations
• Key and National Account management
• Correspond, both verbally and in writing, with customers regarding all matters relating to any Maintenance Agreements, dealing with associated emails/letters and routine paperwork/documentation
• Maintaining accurate electronic and paper-based contract records
• Amending Maintenance Agreements as required in an efficient and timely manner, including raising of Invoices and Credit Notes
• Dealing with Invoice Queries relating to Contract customers.
• Carry out other duties deemed appropriate in line with your skills and experience.

Person Specification: The ideal candidate will demonstrate the following attributes:

• A positive and enthusiastic team member with a ‘can do’ attitude, who feels equally confident working independently.
• Strong focus on quality customer service with a desire to meet and exceed customer expectations
• Excellent telephone communication skills along with excellent customer service skills
• Strong problem-solving ability and results orientated
• An organised approach to task completion
• Eager and willing team player with a positive attitude who has the ability to work independently, or as part of the team.
• Calm and focused when working in a pressurised environment
• Ability to learn quickly and use knowledge in decision making
• Confident in interacting and forming working relationships with people at all levels.