Coordinator, Audit Resourcing - London

Coordinator, Audit Resourcing - London

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

An exciting opportunity has arisen for a Resource Coordinator to join the Audit Resource Management team supporting NFP, Pensions & Corporate Audit. The role will require to work closely with the Resource Manager to monitor business performance and the issues and challenges facing the practice. Primary focus will be fulfilling engagement resource requests for our largest accounts. This includes working closely with senior stakeholders to meet financial and non-financial objectives. In particular, to optimise the utilisation and chargeability of resources, improve performance and ensure Operational Excellence is maintained at all times. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers.

An overview of the tasks is included below:

Resource Management

• Responsible for supporting and delivering end to end resourcing solutions to the client facing business.
• Supporting headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions.
• Ensure Retain (Resource Management Forecasting Tool) is accurate on a daily basis. Regularly liaising with competence and managing Retain queries, requests for resource and last-minute releases/availability including resolving clashes, as a result of last-minute changes to client bookings, exams, or training (or annual leave).
• Manage a rolling 12-month forward audit planning cycle and as part of this, process 6-month bulk bookings across audit on to retain twice a year and working through resolving any clashes, cross checking all clients have submitted requests within the deadline.
• Stocktake process and allocations – booking resource taking into consideration location (managing the spreadsheet)
• Monitor and escalate availability of resources and work proactively with colleagues from across wider Audit team to ensure utilisation is maximised.
• Analyse pipeline and proactively engage with pursuit team to understand proposed resource model, ensuring resource requirements are known and can be met.
• Collaborate with both the national teams and others regional Retain leads. Work effectively with the Early Careers Team on areas of cross-over/collaboration.
• Work with client facing staff to understand their skills and experiences for appropriate alignment of projects.

Management Information

• Forecast financial performance and utilisation levels on a weekly/monthly/quarterly and annual basis using Retain (Resource Management Tool).
• Required to prepare, analyse and present Management Information to senior stakeholders on budget vs. actual, headcount, resourcing and wider operational excellence metrics such as utilisation, Retain accuracy, timesheets.
• Attend regular update meetings with key stakeholders and client facing staff to review management information and recommend action required as a result. Understand and communicate key business developments which may affect upcoming performance.
• Producing and maintaining various ad hoc and regular management information reports. Interpreting and acting on results.

Other

• Undertaking ad hoc project work at the request of the Partners or Resource Manager
• Key contact for all client handlers, dealing with a variety of operational and support queries.
• Maintaining a thorough understanding of all business processes to be able to resolve or delegate queries.
• Support the roll out of new initiatives, systems and processes.

Key Requirements

• Effective written and oral communication skills and collaboration with key stakeholders in both Audit and the National Team, client focused and computer literate.
• Understanding of resource management, business and operations, or similar.
• Proven experience in managing multiple tasks, with effective prioritisation skills, effective service management – timely delivery and strong attention to detail/quality.
• A strong team player who is self-motivated, self-reliant and results orientated.

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.

For further information, and to apply, please visit our website via the “Apply” button below.