Course Cluster Team Leader - Maternity Cover For 12 Months

Closing Date: 23.59 hours GMT on Thursday 18 January 2024 About The Role: This role will suit an experienced Team Leader/manager or someone with supervisory experience and who has led and delivered key events and activities. You will lead and manage teams to deliver plans to a defined schedule of activity whilst managing multiple deadlines and flexibly deploying resources. Additionally, you must be able to work under pressure and be able to deliver an outstanding service when operationalising events and activities across the student lifecycle. Reporting to the Taught Student Administration Manager, the role will work with colleagues in the Faculty Student Centres, the Directorate, wider University services, academics, and students to provide a consistent and accurate service. As well as working collaboratively with internal and external stakeholders, the successful candidate will also support our Faculty Student Centres in offering a welcoming presence for students. Working collaboratively with other roles, they will support our Welcome Desk on a rotational basis, triaging student and staff queries to offer a "right first time" service. This vacancy is to cover 12 Months maternity leave. Main Responsibilities:  Provide high quality services for students, colleagues and external partners through effective Team Leadership focused on meeting objectives and providing excellent customer service.  Manage and develop the team: contributing to recruitment, providing or identifying the need for training and development, managing performance and conducting performance reviews.  Ensure that staff are effectively and flexibly deployed to deliver consistently high standards of support and customer service. Plan and mange team resources to meet seasonal demands and ensure that deadlines are met.  Plan, organise and support key events (for example Exam Boards), liaising with all internal and external contributors.  Ensure that accurate student records are maintained and undertake regular audits of student information to assess accuracy and quality.  Ensure that operations comply with University regulations, policy and procedure and provide advice to students and colleagues on how to apply policy.  Undertake key aspects of student administration including but not limited to: enrolment, attendance monitoring, change of circumstance, module selection, coursework submission, personal support arrangements, placement administration and general enquiry handling.  Undertake student and course administration relating to course structure and/or requirements or professional, statutory or regulated bodies. Contribute to continuous improvement of processes and procedures. Look for opportunities to improve and streamline processes and encourage administration teams to come up with new or better ways of doing things. A degree or equivalent professional qualification. Equivalence may be accepted in lieu of formal qualifications through demonstrating comparable skills and ability to:  Make decisions and solve problems in a complex environment. Assemble, evaluate and analyse information to inform sound judgements.  Communicate effectively. Adopt a proactive and self-managing work style.  Desirable Skills: Experience of working in a teaching and learning environment, ideally Higher Education. Experience of using a student records system, ideally SITS.  Experience of providing high quality customer service in a complex environment.  Excellent IT skills including advanced knowledge of student information systems (or similar), word processing, spreadsheet and presentation software packages, preferably Microsoft Word, Excel and PowerPoint. Excellent organisational skills and the ability to resolve operational problems, often at minimal notice.  Good time management skills and the ability to prioritise work appropriately. Ability to produce effective and well-organised operational work plans and manage team performance against these plans.