Address
Form of work
SalaryReporting to: Financial Controller
Job Description
Key Objectives:
- Maximise income collection whilst ensuring the key principles of customer care are followed.
- Reduce ageing profile of outstanding debtors.
- Raise monthly, quarterly and ad-hoc invoices and credit notes.
- Produce reports to illustrate rent collection information, aged debt data and to highlight trends.
Key Accountabilities:
- Assist in maintaining the accuracy of data held within the property management and accounting systems.
- Highlight any discrepancies relating to rent and payments to the property team.
- As required reconcile customer accounts and deliver summaries to property team.
- Reconcile customer accounts with bank transactions daily ensuring no unallocated cash remains on account.
- Manage overdue debt collection process to maximise cash returns.
- Contact customers by telephone, email and mail to achieve timely payment.
- Contact in advance of the invoice due date and follow up to ensure timely collection of monies.
- Highlight problem debtors and escalate in accordance with agreed Calthorpe procedures.
- Keep records of all correspondence with customers.
- Highlight weekly significant overdue debt to the Financial Controller and liaise with the property and legal teams to assist in chasing arrears.
- Produce rent collection and aged debtor reports for review in debtor review meetings.
- Lead the debtors review meeting (monthly or ad hoc as required).
- Instruct 3rd party debt collection where all other avenues for collection are no longer available.
- Produce rent runs monthly, achieving sign off from property team before issuing.
- Raise annual insurance and CCTV recharges.
- Create ad-hoc invoices and credit notes as directed by property team.
- Issue refund and write off requests as appropriate.
- Assist finance team with ad-hoc tasks as and when required including responding to information requests from Auditors.
