Credit Control Administrator

We’re proud to be partnering with a leading research University with global campuses, who are looking for a Credit Control Administrator on temporary basis of up to six months, with long-term career progression.

The role is a full-time hybrid position, offering four days working from home and is due to start as soon as possible.

Our client is looking for enthusiastic individuals with experience working within business-to-consumer Credit Control, as well as strong communication and customer service skills.

Duties will include (but are not limited to):

• Working on a student ledger collecting student debt, liaising with students and parents over the phone, email and via letters
• Acting as the main point of contact for all queries relating to student debtor accounts, including accommodation and tuition fees
• Working in a high-volume and low-value, environment handling 30-50 calls on a daily basis to chase outstanding payments
• Assisting with the enrolment period, administering standard payment plans with students over the phone
• Assessing student financial circumstances with a view to make recommendations for non-standard instalment plans in line with the organisations policies or approval
• Ensuring that debt is collected within set targets and outstanding monies are actively chased
• Liaising closely with the Student Loans Company with regards to student tuition fee contribution queries and to investigate and resolve reasons for non-payments
• Preparing any back-office administration, including evidence packs for senior management approval and audit, particularly where student debt queries have been escalated
• Investigating and amending any internal errors for accommodation and tuition fee invoices
• Maintaining communication records to support Credit Control activities ensuring compliance with universities standards
• Building excellent working relationships with clients and customers across the board

Experience, skills and expertise required:

• Experience working within Credit Control - specifically business-to-consumer
• Background within Higher Education is highly desirable
• Experience with debt collection
• Good telephone manner and excellent written skills
• Able to communicate effectively with domestic and foreign nationals
• Strong customer service/communication skills
• Detail-oriented and organised

Rewards and Benefits:

• Hybrid working - four days working from home and on site every Monday
• In depth training provided within the first two weeks
• Free Excel courses offered
• Attractive work setting
• Friendly and supportive team

Working hours:

• 35 hours per week
• Monday - Friday, 9am-5pm with a one-hour lunch

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! *Terms and conditions apply, contact us for details.