Credit Control Manager

Big things are happening at Topps Tiles. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’ve got 300 stores and have just hit record sales of £223m. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on seven consecutive years of success – there’s never been a better time to join the Topps Tiles family.

We are currently looking for a Credit Control Manager to join the team! In this role you will oversee the small Credit Control team to ensure a very high standard is delivered to our customer. You’ll be a hands-on people manager, as well as a technical expert.

You’ll implement and maintain excellent standards of customer service across the department, ensuring the team provide proactive and efficient Credit Control and sales ledger management. A key part of the role is ensuring the security and profitability is protected through use of our systems, as well as effective and timely internal and external communication.

Main duties will include

• Checking customer’s credit and approving or denying it, based on industry standards
• Negotiating payment plans and setting up terms and conditions
• Setting up repayments and working with Debt Counsellors
• Ensuring customers pay on time and charge them for overdue invoices
• Starting legal proceedings if clients do not pay their debts on time
• Liaising with Solicitors and Bailiffs
• Maintaining accurate records
• Implementing changes in the company’s Credit Control system
• General sales ledger and client database administration and housekeeping, ensuring contact and key details are consistently up to date with strong attention to detail
• Ensuring that all relevant and important information is recorded within the appropriate client files / operating system

Skills and Experience

Experience managing a Credit Control team
Driven, results-focused individual who can demonstrate historical success in this area
Highly organised.
Confident dealing at senior level and good communicator

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 20% of your base salary.   Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.